Cemeteries

The cemeteries are divided into Sections, Blocks, Lots and Grave Numbers. At the Maple Ridge Cemetery there is a Cemetery Map posted inside the cemetery entrance. The Cemetery Clerk can conduct a search to confirm if a person is buried here and can provide the plot location and details. You can call 604-467-7307 to request a search.

Cemetery Bylaw

Operators of cemeteries are required under provincial law to create and operate according to a set of bylaws. Cemetery Regulation Bylaw 7612-2020 is written with the best interest of families, the cemetery and City of Maple Ridge.

Cemetery Masterplan

Two cemeteries in Maple Ridge have served the community for over 140 years. The historic Lee Cemetery in Whonnock remains nearly unchanged from its early days as a pioneer cemetery. The Maple Ridge Cemetery has evolved into a more conventional cemetery where virtually all of the burials that occur in Maple Ridge take place. Given the pace at which demographics, interment trends and memorialization patterns are changing, staff identified the need to embark on a master planning process that would address the key community needs to meaningful places of burial and commemoration. 

The Cemetery Masterplan addresses the current and projected levels of demand for interment and memorialization services that will be required over the next 25 years. Those demands, in combination with projected changes in interment choices (burial or cremation), have been used to project future cemetery land requirements. A program or recommendations that address the key findings in the project have been prioritized in an implementation Plan that concludes this report.

Federal, Provincial and Territorial governments recognize the contribution historic places make to our communities. The Canadian Register of Historic Places provides a single source of information about all historic places recognized for their heritage value at the local, provincial, territorial and national levels throughout Canada.

The City of Maple Ridge cemeteries are open to everyone, and residents of Maple Ridge receive a reduced rate for the Right of Interment. The definition of a resident is any person who: 

• Is a resident of the City on the date of the application for a Right of Interment; or
• A person who resided in the City at the time of death; or
• Was a five (5) year resident of the City within eighteen (18) months preceding death; or
• Owned real property in the City at the time of death; or
• Owned real property in the City for more than ten (10) years at any time preceding death and can show proof of ownership

This chart explains which interment options are available at the Maple Ridge Cemetery and Whonnock Cemetery:

Traditional Casket Burial/Interment (Adult)

Both cemeteries offer Traditional Adult Casket Burial graves, also referred to as Adult Full Burial graves. Currently, all Adult Full Burial graves are single depth. Companions wishing to be laid to rest together would purchase two side-by-side Adult Full Burial graves. The dimensions of each grave are 8 ft. by 4 ft. (2.44 m by 1.22 m). A single Adult Full Burial grave may inter up to one casket and a maximum of four sets of cremated remains.

Traditional Casket Burial/Interment (Child)

The Maple Ridge Cemetery offers Traditional Child Casket Burial graves, also referred to as Child Full Burial graves. Currently, all Child Full Burial graves are single depth. Child Full Burial graves within Babyland cemetery sections are limited to children from birth up to, and including, the age of ten, and includes a stillborn infant. These grave spaces are 6 ft. by 2 ft. 3 in. (1.83 m by 0.69 m), and they may inter up to one child casket and a maximum of two sets of cremated remains of Family Members. The definition of "Family Members" is a parent, grandparent, or sibling, and includes the biological, adopted, step and variations thereof.

In-Ground Cremation Burial/Interment

Both cemeteries offer In-Ground Cremation graves which are currently single depth. Companions wishing to be laid to rest together would purchase two side-by-side In-ground Cremation graves. In-Ground Cremation graves are 2 ft. by 3 ft. (0.61 m by 0.91 m) and can only accommodate one urn per grave site.

Columbarium Inurnment

The Maple Ridge Cemetery offers both single-compartment and double-compartment Columbaria. A Columbaria is an above ground, multi-level structure made of metal and granite, and composed of a number of niches to house cremated remains. Cremated remains placed in a Columbaria must be in a durable sealed urn. Single Niches are 11 in. by 11 in. by 11 in. (28 cm by 28 cm by 28 cm) and may hold one set of cremated remains. Double Niches are 15 in. by 14 in. by 12 in. (38.1 cm by 35.6 cm by 30.5 cm) and may hold a maximum of two sets of cremated remains. Cremated remains in Double Niches may be commingled. Commingling is the intentional and irreversible mixing of the cremated remains of two deceased persons.

Garden Burial

A garden burial is done at the Maple Ridge Cemetery in a location referred to as "The Meadows". The Meadows is a rose garden that is subdivided into numerous small plots. The cremated remains interred in The Meadows stay contained within the plastic bag that they come in. Once cremated remains are scattered in the garden, they are non-recoverable. There is a beautiful memorial plaque associated with The Meadows where names of those interred are inscribed. The plaque is engraved the beginning of each year for those who were interred the previous year.

There are several graveside options available to families. Each should be discussed with the funeral chapel staff prior to arrival at the cemetery. The options are: Above Ground, Ground Level, Watch-Lower, and Watch-Close.

Above Ground

A casket rests at the grave on a pedestal which is part of a lowering device. The casket stays above ground until family and friends disperse.

Ground Level

A casket rests at the grave on a pedestal which is part of a lowering device. The casket is lowered to the point where the top of the casket is level with the ground. The full interment is completed after family and friends disperse.

Watch-Lower

A Watch-Lower option is permitted but may be discouraged against at certain times of the year, or when families are unprepared to see in the grave. Funeral home staff must be in attendance until family and friends disperse.

Watch Close

A Watch-Close option is permitted but may be discouraged against at certain times of the year or when families are unprepared to witness the full closing of the grave procedure. During the closing of the grave families need to maintain a 20 ft. (6.10 m) distance from the grave site and equipment for safety reasons, and funeral home staff must be in attendance until family and friends disperse.

Other Cemetery Options

A 10 ft. by 15 ft. (3.05 m by 4.57 m) awning is available free of charge upon request for inclement weather and shade from heat. Please note that our awning will not be used during windy conditions.

Graveside seating is available free of charge upon request. The City can provide a bank of seating for four.

A Pallbearing service is provided upon request. Please note that only two (2) pallbearers (cemetery ground crew) are available and will be dressed in work clothes. The cemetery staff have the right to refuse assistance at the graveside if deemed unsafe in any way (i.e. weight of casket, inappropriate footwear of funeral home staff or family, ground conditions, etc.).

All flat markers are installed by the Cemetery Caretaker, and only after the interment has taken place and the marker installation fee has been paid. Flat markers may be made of stone or bronze. Designated full burial plots in Cemetery Section six allow for an Upright Monument or Pillow Top Marker. For a complete list of memorialization regulations, please refer to the Maple Ridge Cemetery Bylaw 7612-2020 and the Cemetery Marker and Monument Regulations.

Markers and monuments are provided by either a funeral chapel or a monument company, and are not supplied by the City of Maple Ridge. To purchase a marker or monument, please refer to the list of monument companies.

Monument Companies are required to submit an application form for Upright Monuments and Pillow Top Markers.

Cut flowers, wreaths and other floral offerings placed on Graves will be removed by the Caretaker when their condition is considered by him to be detrimental to the beauty of the Cemetery.

Artificial flowers can only be placed in a Cemetery between November 15 and March 15.

Adornment or defining a Grave with a fence, hedge, railing, curbing, or landscaping is prohibited.

Only authorized employees of the City can plant, remove, cut down, or destroy any trees, shrubs, plants, flowers, bulbs or rocks in a Cemetery. Any unauthorized adornment or landscaping that is considered by the Caretaker to be untidy or unsafe will be removed by the Caretaker at his discretion.

When a death occurs, the person(s) with legal "control of disposition" will need to make arrangements through a Funeral Chapel or Crematorium. Funeral Chapels and Crematoriums are the ones that generate the death certificate, and the death certificate is one of the documents the Cemetery Clerk will ask to see. After visiting the Funeral Chapel or Crematorium, the person(s) with legal "control of disposition" will call the Cemetery Clerk to make an appointment. While making the appointment, the Cemetery Clerk will ask the person(s) with legal "control of disposition" to provide the deceased person's last known address, date of birth, place of birth (City), date of death, place of death (City), which funeral chapel or crematorium was used, what the urn is made of (if it is a cremation), and executor(s) information. A Right of Interment (this may already exist), and an Interment Authorization will need to be completed and fees paid in full prior to interment. Please note that if there is more than one Executor listed in the deceased person's Will, the Cemetery Clerk will need to meet with all Co-Executors.

Control of Disposition means the right of a person to control the disposition of human remains or cremated remains in accordance with Part 3, Section 5 of the Cremation, Interment and Funeral Services Act as follows:

Control of disposition of human remains or cremated remains

5 (1) Subject to this section and section 8 (3) (b) (i) [requirement for authorization before funeral services or disposition], the right of a person to control the disposition of the human remains or cremated remains vests in, and devolves on, the following persons in order of priority:

(a) the personal representative named in the will of the deceased;
(b) the spouse of the deceased;
(c) an adult child of the deceased;
(d) an adult grandchild of the deceased;
(e) if the deceased was a minor, a person who was a guardian who had care and control of the deceased at the date of death;
(f) a parent of the deceased;
(g) an adult sibling of the deceased;
(h) an adult nephew or niece of the deceased;
(i) an adult next of kin of the deceased, determined on the basis provided by section 23 (5) of the Wills, Estates and Succession Act;
(j) the minister under the Employment and Assistance Act, or if the Public Guardian and Trustee is administering the estate of the deceased under the Wills, Estates and Succession Act, the Public Guardian and Trustee;
(k) an adult person having a personal or kinship relationship with the deceased, other than those referred to in paragraphs (b) to (d) and (f) to (i).

(2) If the person at the top of the order of priority set out in subsection (1) is unavailable or unwilling to give instructions, the right to give instructions passes to the person who is next in priority.

(3) If, under subsection (1), the right to control the disposition of human remains or cremated remains passes to persons of equal rank, the order of priority

(a) is determined in accordance with an agreement between or among them, or
(b) in the absence of an agreement referred to in paragraph (a), begins with the eldest of the persons and descends in order of age.

(4) A person claiming that he or she should be given the sole right to control the disposition of the human remains or cremated remains may apply to the Supreme Court for an order regarding that right.

(5) When hearing an application under subsection (4), the Supreme Court must have regard to the rights of all persons having an interest and, without limitation, give consideration to

(a) the feelings of those related to, or associated with, the deceased, giving particular regard to the spouse of the deceased,
(b) the rules, practice and beliefs respecting disposition of human remains and cremated remains followed or held by people of the religious faith of the deceased,
(c) any reasonable directions given by the deceased respecting the disposition of his or her human remains or cremated remains, and
(d) whether the dispute that is the subject of the application involves family hostility or a capricious change of mind respecting the disposition of the human remains or cremated remains.

(6) Despite subsections (1) to (3), if the Supreme Court makes an order in favour of a person who has applied to it under subsection (4), that person is deemed to be at the top of the order of priority set out in subsection (1).

Our office is not located at the cemetery. Our Cemetery Administrative Office is based at:

City Hall
22470 Dewdney Trunk Road
Maple Ridge

Office hours are 8:00 am to 4:00 pm, Monday to Friday. 

If you wish to meet with the Cemetery Clerk, please call 604-467-7307 to book an appointment.

Our Cemetery Caretaker is on duty Monday to Friday from 8:00 am to 4:00 pm. Periodically the Cemetery Caretaker is scheduled to work on a Saturday or Sunday if there is an interment.

The Maple Ridge Cemetery and Whonnock Cemetery are owned and operated by the City of Maple Ridge.

The issuing of a Right of Interment does not entitle the holder to any title or interest in the land or lot, but instead provides for the right to inter the person(s) named on the Right of Interment. The payment for a Right of Interment does not include fees for interment, liners, or other charges, and is subject in every way to the current Cemetery Bylaw and any other future Cemetery Bylaw.

The definition of a resident is any person who:

• Is a resident of the City on the date of the application for a Right of Interment; or
• A person who resided in the City at the time of death; or
• Was a five (5) year resident of the City within eighteen (18) months preceding death; or
• Owned real property in the City at the time of death; or
• Owned real property in the City for more than ten (10) years at any time preceding death and can show proof of ownership

Adult full burial plots, in-ground Cremation plots, and single or double niches may be purchased 'pre-need' and placed on reserve. The Meadows South may only be purchased 'at need' only.

Please refer to our current fee schedule.

The same cemetery fees apply to the Maple Ridge Cemetery and the Whonnock Cemetery.

All fees are paid in full at the time arrangements are made. They cannot be paid in advance.

Interments are held in perpetuity. There is no limit to how long someone can be interred for.

A portion of the price paid for the Right of Interment goes towards a maintenance care trust fund or Perpetual Care Fund. Income from the care fund is used to provide regular care and maintenance at the cemetery in perpetuity. Regular care and maintenance activities can include: cutting grass, regrading of graves, planting and caring for trees and gardens, maintenance of water supply systems, roads, drainage, etc. The minimum amount to be contributed to the endowment care fund is governed by provincial law.

Perpetual Care Funds in BC are protected by law and are very conservatively managed. Income from the fund can only be spent on care and maintenance of the cemetery. The principal of a cemetery's Care Fund is protected by provincial cemetery legislation.

In order to protect Interment Right Holders, strict provincial rules govern the use of cemetery lands. Graves are normally considered to be sold in perpetuity which restricts possible redevelopment.

Unless the marker is installed at the time of interment, our Cemetery Clerk will contact the family after the marker is installed.

Artificial flowers may only be placed in a Cemetery between November 15 and March 15. Cut flowers, wreaths and floral offerings placed on graves will be removed by the Cemetery Caretaker when their condition is considered by him to be detrimental to the beauty of the Cemetery. No person will adorn or define a grave with a fence, hedge, railing, curbing, or landscaping. Only authorized employees of the City of Maple Ridge can plan, remove, cut down, or destroy any trees, shrubs, plants, flowers, bulbs or rocks in the Cemetery. Any unauthorized adornment or landscaping that is considered by the Caretaker to be untidy or unsafe will be removed by the Caretaker at his discretion.

Only a Right of Interment can be arranged in advance. This is a one-time fee that includes the mandatory contribution to the cemetery Perpetual Care Fund. Once purchased, the Right of Interment is not affected by fee increases. Full Burial plots, in-ground cremation plots, and single or double niches may be purchased 'pre-need'. The Meadows South may only be purchased 'at need'.

A Right of Interment can be surrendered back to the City only. It cannot be sold privately. If less than 30 days have passed since the date of original issue, the full amount of the original fees paid will be returned by the City. If more than 30 days have passed, a refund equal to the purchase price (less the Perpetual Care Fund contribution, taxes associated with the Right of Interment, and a transfer fee) will be issued back to the Interment Right Holder or designate. Graves purchased more than ten (10) years prior to the Right of Interment cancellation date, will receive the equivalent of the purchase price ten (10) years prior to the cancellation date (less perpetual care, taxes associated with the Right of Interment, and a Transfer fee).

The Director of Facilities, Parks & Properties may refuse to sell a Right of Interment for more than two (2) graves or niches to any one individual.

Depending on the type of interment, future costs could include the burial or interment fee, a full burial or cremation liner (if required), a full burial or cremation marker installation fee (also known as a marker permit fee), or a niche plate inscription fee, or a memorial plaque inscription fee. An additional weekend interment fee is applicable for Saturday and Sunday interments.

Interments do not take place on Statutory Holidays or deferred Statutory Holidays.

A Right of Interment for any unused plot or niche can be relocated to a different plot or niche; however, the Right Holder must first surrender the original Right of Interment to the City. A refund equal to the purchase price (less the Perpetual Care Fund contribution, taxes associated with the Right of Interment, and a transfer fee) will be issued back to the Interment Right Holder or designate. Graves purchased more than ten (10) years prior to the Right of Interment cancellation date, will receive the equivalent of the purchase price ten (10) years prior to the cancellation date, (less the Perpetual Care Fund contribution, taxes associated with the Right of Interment, and a transfer fee). A new Right of Interment will then be generated using the current fee schedule and current residency status.

When a plot or niche is reserved in advance a Right of Interment will be issued that is signed by both the Rights Holder and the City. You will need to provide photo ID at the time of purchase. Proof of residency may also be required.

The status of available interment sites changes daily.  The Cemetery Clerk will be able to provide information on available interment sites.

For casket and in-ground cremation plots, we currently offer only single depth sites. For companions, the grave sites would be side-by-side. For a cremation interment there is a choice between an in-ground cremation plot, single or double columbaria, or the Meadows South garden.

Yes. In the event that cremated remains are placed in a full burial grave in advance of a casket to be interred in the same grave, the cremated remains will be removed by the Caretaker at the time of the full burial and be reinterred on top of the casket at no cost during the casket interment.

Each full burial plot can accommodate one casket and a maximum of four sets of cremated remains. In the event that there will never be a casket interred, there is still only a maximum of four sets of cremation remains allowed.

A liner is required for a casket burial unless the casket is one made of metal. Full burial liners are made of fibreglass.

In some cases, this can be a very complicated matter. No one should assume that because they are related to the loved ones buried on a cemetery plot that they can automatically have their cremated remains interred with them. If it is your loved one's wish to have their cremated remains interred with a family member on a full burial plot, it is best to research whether it is possible before he or she passes away.

The first step is to verify who the Rights Holder of a plot is with the Cemetery Clerk. A Rights Holder may make designations for his grave(s) or niche(s) during their lifetime. However, where a Rights Holder dies and did not designate persons entitled to be interred in the Rights Holder's grave(s) or niche(s), the City may give approval to an applicant who makes application to the City to receive the Rights Holder's Right of Interment or permission for an interment on said grave(s) or niche(s), if the applicant provides, as exhibits to a statutory declaration made by the applicant, any of the following:

1. The Rights Holder's will showing the applicant as the recipient of the Right of Interment; or
2. Letters probate showing the applicant as the recipient of the Right of Interment from the residue of the Rights Holder's estate; or
3. Letters of administration showing the applicant as the recipient of the part of the intestate Rights Holder's estate that includes the Right of Interment
4. A statutory declaration from the Rights Holder's spouse claiming Right of Interment entitlement. In the absence of a spouse, a statutory declaration from all surviving lineal descendants of the Rights Holder claiming Right of Interment entitlement

Provided that subsequent to the coming into force of Cemetery Bylaw 7612-2020, each person who purchases a Right of Interment and thereby becomes a Rights Holder must, contemporaneously with the purchase of the Right of Interment, provide to the Clerk a list of family members (the "Named Family Members") who may be interred in the remaining plots held by the Rights Holder. Following the death of the Rights Holder the "Named Family Members" collectively may transfer an empty plot or niche back to the City, transfer a plot or niche to a relative, or list further permissions for interment.

Upon arriving at the cemetery for the interment, please stop by the Cemetery Office and report in to the Caretaker. Please leave the cremated remains of your loved one in the car. You will give the Cremation Certificate (or Certificate of Cremation) to the Caretaker. This is a very important document, as the Caretaker will not be able to complete the interment without it. The Caretaker will have a conversation with you about the interment, after which you will get back into your car and drive to the interment site.

The graveside service is a matter of family preference and can be treated the same as a casket interment. For cremated remains families have the option of placing the cremated remains themselves or having the Cemetery Caretaker assist.

Cremation options at the Maple Ridge Cemetery are an in-ground cremation plot, a single or double columbaria niche, a garden interment in the Meadows South, or interment on a full burial plot.

Commingling of cremated remains is the intentional and irreversible mixing of the cremated remains of more than one deceased person.

Yes, the commingling of two sets of cremated remains may be interred in the following areas of the cemetery:

• Between two side-by-side cremation graves; or
• Between two cremation graves in The Meadows; or
• Between two cremation graves on a full burial grave; or
• In a double Columbarium Niche

The person(s) having control of disposition must acknowledge that the result of commingling is permanent and irreversible. A Right of Interment must be issued for each of the deceased and fees paid indicative of two separate interments.

A fibreglass cremation liner is required when the urn is either breakable or decomposable (i.e. cardboard, wood, ceramic or glass). A cremation liner is not required when the urn is neither breakable nor decomposable (i.e. metal, plastic, stone, etc.). The purpose of a liner is to protect the cremated remains.

A columbarium is a free-standing structure containing small compartments (niches) designed to hold urns containing cremated remains. There are single niches and double niches at the Maple Ridge Cemetery.

The inside dimensions of a single niche is: 11 ft. wide by 11 ft. high by 11 ft. deep (3.35 m by 3.35 m by 3.35 m). The inside dimensions of a double niche is: 15 ft. wide by 14 ft. high by 12 ft. deep (4.57 m by 4.27 m by 3.66 m).

Each single niche can hold one set of cremated remains. Each double niche compartment can hold two sets of cremated remains or the commingled remains of two people.

The urn needs to be a durable container that seals. Families are welcome to use something from home as long as it meets size requirements.

The exterior hardware is a patented security system that requires a unique tool to remove the granite shutter. Behind the granite shutter each niche is secured with its own powder coated aluminum, key locked inner privacy door.

Each single or double Columbarium Niche plate is required to be consistent in layout, design and format as established by the City. The person(s) having control of disposition submit an order form to the Cemetery Clerk who soon afterward will provide a proof for approval. Once the approval is received, the Cemetery Clerk will have the monument company engrave the niche plate.

All memorial markers and niche plates will only be installed by the Caretaker, and only after the cremated remains have been interred. No person will affix any material to Columbarium face plates.

Only cremated human remains may be interred at the cemetery. Interment of cremated remains of pets is prohibited.

Unfortunately the old Rosegarden has been full since July 2014. No future interments will take place at this site. There is a memorial plaque at the old Rosegarden. You can arrange for the name of your deceased loved to be inscribed on the Memorial Plaque. Inscriptions are done in January for the prior year.

The same type of interment as the old Rosegarden takes place in the Meadows South, which is located in the southeast section of the Maple Ridge Cemetery by the Columbaria. 

Unless the marker is installed at the time of interment, our Cemetery Clerk will contact the family after the marker is installed.

A marker installation fee is also known as a marker placement fee, setting fee or marker permit. Markers are laid by the Cemetery Caretaker only. When the marker arrives to the cemetery it is put into a concrete mould. Once the concrete hardens, the marker is placed on to the grave providing the interment has taken place. This fee covers the setting and laying of the marker.

If you wish a vase to be installed into the concrete rim of the marker, you need to order a vase from the monument company at the same time that you order the marker. When the marker and vase arrive to the cemetery together, this informs the Cemetery Caretaker that he needs to adjust the marker within the mould to leave more room at the top for the vase.

Please refer to our Cemetery Marker & Monument Regulations Guide and our Cemetery Marker & Monument Regulations for Section 6 Guide.

Markers may only be laid for those loved ones already interred in the cemetery.  You may memorialized a loved one by having their name engraved on the Rosegarden Memorial Plaque at the entrance way to the Maple Ridge Cemetery.

Please contact our Cemetery Clerk at 604-467-7307 for the plot location of your loved one or view the Maple Ridge Cemetery map.

Cemetery operations are required to keep permanent record of those interred in their cemeteries. Municipalities are only responsible for burial records in the cemeteries owned and operated by them.

Monument Companies in the BC Lower Mainland

Funeral Homes in the BC Lower Mainland

• BC Bereavement Helpline
• BC Children's Hospital Grief and Loss
• BC Women's Hospital and Health Centre Library
• Listing of BC Hospice Palliative Care Members
• SHARE Family and Community Services
• The Compassionate Friends of Canada
• Ridge Meadows Hospice Society

• BC Archives at The Royal BC Museum provides Vital Statistic Records for deaths occurring in British Columbia between 1872 and 1996
• Family Search will sometimes provide images of death certificates not shown in those found on the Royal BC Museum website
• The history of the museum begins with the Maple Ridge Historical Society. Formed in 1957, the Maple Ridge Historical Society has devoted fifty years to the protection, preservation and sharing of all forms of our community heritage. The Historical Society Board of Directors and the members of the Historical Society continue to support Maple Ridge's community heritage

Other Genealogy Websites

Groups independent of the City of Maple Ridge have catalogued information on Maple Ridge interments. Many years ago, families were able to place markers on graves for someone who was not interred in the cemetery. The independent groups get some of their information from existing markers in the cemetery. So in some cases, you will see the name of a deceased person on these websites; however, the deceased person is not necessarily interred in the cemetery.

Find a Grave

• Maple Ridge Cemetery
• Whonnock Cemetery
• Interment.net

• Ministry of Social Development and Social Innovation Burial Program
• Public Guardian & Trustee of BC
• WorkSafeBC 
  • A Guide for Families Coping with a Work Related Death or Terminal Illness 
  • WorkSafeBC Permanent Disability & Death Benefits
• Crime Victim Assistance Program
• Insurance Corporation of BC (ICBC) Description of Benefits)
• The Last Post Fund / Veteran Affairs Canada
• Department of National Defense 
  • Description of Benefits through Department of National Defense

CPP: Government of Canada Pension Plan Information and Benefits

BC Funeral Association
If you have a complaint or concern with a cemetery operator or funeral provider, the suggested first step of action is to try and resolve the concern directly with the provider. In the event the concern cannot be resolved in this manner, you may wish to contact the following provincial association:

211-2187 Oak Bay Avenue
Victoria BC
V8R 1G1
Telephone: 250-592-3213
Toll Free: 800-665-3899

If the concern is still not resolved, put it in writing and send it to Consumer Protection BC, who will investigate the issue for you. Consumer Protection BC is the Authority responsible for the administration and enforcement of the Business Practices and Consumer Protection Act and the Cremation Interment and Funeral Services Act provincial legislation. All cemetery operators and funeral providers are required to be registered with Consumer Protection BC and are required to operate according to the provincial legislation.

Consumer Protection BC
PO Box 9244
Victoria BC
V8W 9J2
Telephone: 604-320-1667
Fax: 250-920-7181
Toll Free: 888-564-9963
Email: Operations@ConsumerProtectionBC.ca