Paying Your Utilities

UPAWS - Utility Pre-Authorized Withdrawal program 

UPAWS Application 

UPAWS Amendment/Cancellation Form

• Automatically withdraws from your bank account on the due date
• No late payments or last-minute rush to pay
• Notice will continue to be mailed every quarter
• Program will automatically continue until cancellation is requested in writing
• Owners selling their property and enrolled in UPAWS are responsible for cancelling their plan
• Payments not honoured by the applicant's financial institution are subject to late penalties and a $25 Service Fee
• The City will cancel the UPAWS agreement in three consecutive withdrawals are not honoured by the applicant's financial institution

• Search "Maple Ridge" as a payee, add Utility/metered water option (please note if paying the flat rate utilities from your Property Tax notice, please pay to your property tax account)
• Utilities account number is account number on your Metered Utility bill
• If you have questions specific to your online banking service, please contact your financial institution

 Visit or call your financial institution, have your current Metered Utility bill with you.

• Open Monday to Friday, 8:00 am to 4:00 pm, excluding Statutory holidays
• 11995 Haney Place Maple Ridge BC (entrance on the east side of the building)
• Debit, cheque, or cash is accepted (cash has a maximum of $10,000)
• We do not accept credit cards for property tax or utility payments

Access Paymentus Online Here

• Third party automated payment service
• Can pay utilities (maximum of $1,000 per transaction)
• Multiple payments can be made if your outstanding balance exceeds those limits
• By automated phone (1-855-480-9594) or online
• Accepts Visa, MasterCard and American Express
• Convenience fee of 1.75% of payment amount
• You will need your Metered Utility bill, and credit card

1. Cheque - Postdated cheques are accepted. 
   • Postdated cheques for the due date may take 3–4 business days to process upon receiving, but it will be acknowledged for the postdate or received date at City Hall, whichever is later
   • Your receipt is the cancelled cheque unless otherwise requested
   • Bank returned, post-dated cheques for the due date are treated as a late payment. Penalties and a service fee will be applied
2. Money order 
3. Bank draft

Drop Box 

• Located as a slot in the wall at the far west corner of the Economic Development office beside City Hall
• Cheques: please include the remittance slip or attach a note of which account to apply your payment to
• Do not deposit cash in the drop box

Mail in Cheque

• You can mail a cheque payable to the City of Maple Ridge, include remittance slips or note indicating which account to apply payment to. We accept post dated cheques. The cancelled cheque is your receipt unless otherwise requested
• The date of the payment is the date it is received in our office. If it is received after the due date, a penalty will apply

The drop box and mail are checked daily and payments will be processed. If you require a receipt for a payment, please indicate on the invoice submitted and a receipt will be mailed or emailed out.