Report a Concern

Have a comment, compliment or concern? Use this online system to share information on a range of non-emergency service areas. Take a look at the information below and select the option that best describes the nature of your service request.

For emergencies requiring Police, Fire or Ambulance, please dial 911 immediately
Contact our 24-hour dispatch at 604-463-9581 for: Sewer Back-Ups, Watermain Breaks, Localized Flooding or Ponding, Traffic or Pedestrian Hazards, and other issues requiring an immediate response

Submissions to the form below are monitored from 8:00 am to 4:00 pm, Monday to Friday (excluding statutory holidays). Submissions are emailed directly to the appropriate department; you will receive an email confirmation of receipt.

Community Safety Officers (CSOs) are available from 7:00 am to 5:30 pm Monday to Sunday, except Statutory holidays, to help address nuisance behaviour, aggressive solicitation/panhandling, homeless encampments. For other bylaw-related matters and contact information check out our Bylaw Enforcement page.

I Am Reporting A...

Type of Issue

Please be advised city crews are not permitted to enter private property to remove bikes.

To check if the bicycle is stolen, please enter the serial number here: Search bicycles - Canadian Police Information Centre (cpic-cipc.ca). If you receive a positive result, please contact your local police (Maple Ridge Non-Emergency 604-463-6251) to confirm the information and ask for assistance. If it is a negative result, please wait one week and try again. If the result is still negative (or there is no serial number) please dispose of the bike as you see fit.

Thank you for your concern! You can view information about our current efforts and priority routes on our Snow Removal page.

BC Hydro maintains all streetlights with the metal mast arm on wooden poles. For any streetlight issues on wooden poles, please contact BC Hydro directly at 1-833-828-2224 or through their website: BC Hydro Streetlight Repairs.

Is the litter on public property?

Are the dumped goods on public property?

Enter Description/Details

Please enter one or both of the below as applicable.

Address/Intersection/Location of Issue

City Park Or Facility (If Applicable)

Postal Code (If Known)

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Photo

Video

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Title

First

Middle

Last

Suffix

Your Property Address

Address 2

City/Town

Province/State

Postal Code/ZIP

Country

Phone

Your Email

A confirmation email with a copy of the submitted values will be sent to the address provided above.

Confirm Email

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Personal information entered on this form is collected under the authority of section 26(c) of the Freedom of Information and Protection of Privacy Act (FOIPPA) for the purposes of processing your input . If you have any questions or concerns about how your information will be used, contact the City’s Records and FOIPPA Administrator at FOI@MapleRidge.ca. For more information about FOIPPA at the city, please visit our Freedom of Information page.

Following Up With Your Request

Active and historical information about the various service requests our Public-Works Operations Department receives can be reviewed using the Service Request Viewer application. This information is provided for convenience and should be confirmed by contacting the Public-Works Operations Department at 604-463-9581. To follow up with all other requests, please reach out directly to the appropriate department.