Have a comment, compliment or concern? Use this online system to share information on a range of non-emergency service areas. Take a look at the information below and select the option that best describes the nature of your service request.
- For emergencies requiring Police, Fire or Ambulance, please dial 911 immediately
- Contact our 24-hour dispatch at 604-463-9581 for: Sewer Back-Ups, Watermain Breaks, Localized Flooding or Ponding, Traffic or Pedestrian Hazards, and other issues requiring an immediate response
Submissions to the form below are monitored from 8:00 am to 4:00 pm, Monday to Friday (excluding statutory holidays). Submissions are emailed directly to the appropriate department; you will receive an email confirmation of receipt.
Community Safety Officers (CSOs) are available from 7:00 am to 5:30 pm Monday to Sunday, except Statutory holidays, to help address nuisance behaviour, aggressive solicitation/panhandling, homeless encampments. For other bylaw-related matters and contact information check out our Bylaw Enforcement page.
Following Up With Your Request
Active and historical information about the various service requests our Public-Works Operations Department receives can be reviewed using the Service Request Viewer application. This information is provided for convenience and should be confirmed by contacting the Public-Works Operations Department at 604-463-9581. To follow up with all other requests, please reach out directly to the appropriate department.