The City provides the community with an extensive suite of services that are delivered by the following departments. To contact the departments for services, please use the information provided in our directory.
Administration
The Chief Administrative Office is responsible for the overall administration of all City departments. It develops corporate policy and provides leadership and direction for senior staff in the day-to-day and long-term business affairs of the City in accordance with Council’s Strategic Plan. The Administration Division also provides advice to Council on City organizational and operating policies and procedures.
Planning and Building
The Building Services division of the department regulates construction for compliance with provincial and municipal regulations, including the Building Bylaw and the B.C. Building Code. Services include processing building permit applications and conducting building and trade inspections, as well as development inquiries. As part of continuous improvement, the department collaborates with other City departments, industry and regulatory groups to ensure the delivery of a comprehensive permit process.
The Planning division of the department is responsible for forming long range planning policies and strategies to guide the future growth and development of the City. Major programs include Official Community Plan, Neighbourhood and Area Plans, heritage planning, agricultural policy, environmental policy, building inventory, and statistical records including demographic and employment forecasting. Staff also administer the Zoning Bylaw, review development applications, and provide recommendations to Council.
Bylaw, Licensing and Community Safety
The Bylaw, Licensing and Community Safety department provides a business friendly, educational and ambassador type approach when pursuing compliance of the City’s regulatory bylaws. Services include community safety, property use compliance, business and dog licensing, park patrols and ambassadorship, parking and highway traffic education and enforcement, and animal control services.
Economic Development
The Economic Development department proactively positions Maple Ridge as a location of choice for people, investment, and lifestyle. The department aims to establish positive, sustainable, and equitable change within the community that creates a resilient and diverse economy. Services include attracting investment, retaining and expanding business, tourism marketing and development and film permitting, coordination, and development.
Engineering Operations
Also known as Public-Works Operations.
The Engineering Operations department monitors and maintains roads, sidewalks, signage, streetlights, traffic lights, City vehicle fleet, storm water management, water distribution, sewage collection, and conducts snow and ice control. Operations focuses on resident health and safety, while protecting the large investment in public works, underground infrastructure, and the environment.
Engineering
The Engineering department strategically plans, constructs, operates, and maintains infrastructure that prioritizes public health, safety, and the environment. Ensuring a high quality of living for the community and future generations, the team provides infrastructure planning and services for drinking water, sewage, drainage and a safe and efficient multi-modal transportation network.
Facilities, Parks and Properties
Facilities, Parks, and Properties department oversees the planning, development, renewal, and operation of parks, public greenspaces, and all City-owned buildings – providing and maintaining the places that foster community connection and pride. Staff manage the City’s land and property assets including negotiation, acquisition, and disposition of City-owned properties.
Finance
The Finance Department supports the delivery of services for the City. The department prepares the financial plans that fund the services provided; collects property taxes; manages the procurement processes; pays the vendors and City employees and oversees annual reporting.
Fire and Rescue Services
The Fire department serves the community by protecting life, property, and the environment. This is achieved through an all-hazards response model to emergency events, risk-based fire inspections, public education, strategic planning, and year-round training. Maple Ridge Fire Rescue utilizes a composite model of career and paid-on-call firefighters to protect the community. Emergency Management focuses on reducing the impacts of disasters on our community with planning, response models, and recovery strategies.
Human Resources
The Human Resources department provides a variety of programs and services designed to engage employees in their work and to maximize their full potential in contributing to the achievements of the City. Services include building organizational culture, performance management and accountability, and leadership and succession planning. The role of the team is to ensure that the City’s most valuable asset, its people, are being supported through a framework of programs, policies and procedures that will enable an innovative and agile workforce. HR staff serve as a strategic partner in the attraction, development, and retention of the City’s workforce - building a high performing, diverse and inclusive culture.
Information Technology
The Information Technology department ensures that the City’s infrastructure and enterprise applications are built, maintained, and secured to enable streamlined and efficient municipal operations. The department also supports transparency, accountability, and data-based decision making by providing access to data sets and interactive maps. Services include technical support, cyber security, enterprise application administration and maintenance, network infrastructure administration and maintenance, GIS services and data management and availability.
Legislative Services
The Legislative Services department provides transparent, unbiased support and advice to elected officials, staff, and the public. Staff provide the legal framework for the organization through the drafting and reviewing of bylaws and policies. Services include coordinating legal referrals, administrative support to City Council, records management, privacy legislation compliance and FOI requests, conducting elections and by-elections, and providing guidance to City departments pertaining to legislation and Council meeting procedures.
Ridge Meadows RCMP and Police Services
The Ridge Meadows RCMP serves Maple Ridge, Pitt Meadows and the Katzie First Nation. The detachment works with partners, community policing and crime prevention programs, specialized integrated police teams, and dedicated volunteers. The Ridge Meadows RCMP’s mission is to safeguard our community and uphold the principles of justice through unwavering commitment, collaboration, and continuous improvement. The Ridge Meadows RCMP receives operational and administrative support from the City’s Police Services department. Staff are often the first point of customer contact for information checks, fingerprints, insurance reports, summons and subpoena delivery, and referral services. City staff also support exhibits, prisoner guarding, records management, crime analysis, court services, media relations, and fleet maintenance.
Recreation Services
The Recreation Services department provides recreational, cultural, and social programs, services, spaces, and events. Staff prioritize accessibility, inclusivity, and investing in partnerships and opportunities that enhance the quality of life for Maple Ridge residents and visitors.
Strategic Development, Communications, and Public Engagement
The Strategic Development, Communications, and Public Engagement department works with Mayor and Council, and all City departments, to ensure strong alignment with Council’s strategic priorities. The department also enables efficient business planning, promotes continuous improvement, coordinates climate action planning, provides timely corporate reporting on strategic progress, and engages and provides important information to residents and stakeholders to help support and shape the community and ensure community awareness of key City happenings.