If you are experiencing a water main or sewage emergency, please report it to the City at 604-463-9581.
Examples of water main and sewage emergencies the City can assist with:
Flooding due to damaged water infrastructure
Sewer backups due to a blockage in the sanitary main
For more information, please explore the options below.
Flooding due to damaged water infrastructure should be reported to the City at 604-463-9581. Examples of water infrastructure are:
Water mains
Fire hydrants
Culverts
Catch basins
Flooding due to damaged pipes on private property is the responsibility of the property owner. There is no need to report these incidents.
Sewer backups due to a blockage in the sanitary main (in the inspection chamber or outside the property line) should be reported to the City at 604-463-9581. Sanitary inspection chambers that require repairs should also be reported to the City.
Sewer backups due to plugged toilets or sinks are the responsibility of the property owner. There is no need to report these incidents.
Most catch basins become blocked by leaves or other debris in the road. Once the debris is cleared, accumulated water will generally drain away. Most debris can be cleared by hand or with a rake.
Plugged catch basins that can't be easily cleared should be reported to the City at 604-463-9581.
Utility connections are where the pipe from your house or property connects to the City water main, sanitary sewer main, or drainage main. City mains are generally located in the road or boulevard.
Your plumber or engineer can assist you with locating your utility connections at the property line.
You can contact the City at 604-467-7339 for further assistance in locating your utility connections at the property line.
Report a Hazard
You can report hazards on public property by calling 604-463-9581. Examples of hazards include:
