Construction, Development & Permits

The Online Services Portal is designed to make our permit application process faster, easier, and more transparent. By moving away from a paper-based system, we’re simplifying the way residents, builders, and businesses interact with the City. This digital transformation helps reduce wait times, increases efficiency, and supports our goal of making Maple Ridge a thriving, sustainable community.

The portal is designed for everyone—residents, local business owners, developers, builders, and others—who want to contribute to our city’s growth in alignment with our new brand identity: "City on the Move, Bold by Nature, Driven by Community."

Currently, the portal supports New Home Construction and Tenant/Landlord Improvement building permit applications. More permit types will be added over time, with the goal of making all permit applications available online by the end of 2026.

Click "Create Account" on the homepage and follow the step-by-step instructions. Be sure to review and accept the Electronic Signature Acknowledgement during setup. After submitting your details, a verification email with a PIN will be sent to you. Use the PIN to complete your account creation.

Click "Forgot Password" and enter your registered email address. A link to reset your password will be sent via email. For additional support, contact our Building Services at BuildingInquiries@MapleRidge.ca or call 604-467-7311.

Yes! Log in and navigate to "My Profile" on the top menu bar. From there, you can update your phone number or address.

Our policy allows one account per email address. You may use a shared email address to create a single account, but it’s not possible to register multiple accounts using the same email.

Once logged in, click “Add New Permit”. The process includes five steps, and the required information will depend on the type of permit you choose. Upload all necessary documents to complete your submission.

Required documents vary depending on the permit type. The portal will guide you on what’s needed based on your selection.

Yes! You can use the "Save for Later" feature starting from Step 3: Additional Information, after selecting the permit type and property details. Just make sure all required fields are filled before saving.

Permit fees vary based on the type of permit.

• Learn more about Building Permit Fees
• To view your outstanding fees, go to "My Permits"> "Detail">"Fees & Payment". You can choose which items to pay for and select your preferred payment method

We accept VISA and MasterCard. After payment, print and sign your permit license.

Please double-check your payment information. If the issue continues, contact our Helpdesk at ServiceDesk@MapleRidge.ca or call 604-467-7444.

Check the "Status" column under "My Permits." For detailed updates, click “Detail” and navigate to the "Processes" tab.

The portal works best on modern browsers like Chrome, Firefox, Safari, and Edge, and is compatible with desktops, laptops, tablets, and smartphones (iOS and Android). 
For optimal use, we recommend having Adobe Acrobat installed.

Visit the City of Maple Ridge website for additional details. For specific questions about permits, contact: 

• Building Department: BuildingApplications@MapleRidge.ca
• Planning Department: Planning@MapleRidge.ca

You can reach us at: 

11995 Haney Place, Maple Ridge, BC V2X 6A9
604-463-5221

Hours of Operation: 

• City Hall: Monday–Friday, 8 am–4 pm
• Development Services & Permits: Monday–Friday, 8 am–4:00 pm
• Tourism Office: Monday–Friday, 8 am–4 pm
• Public Works Office: Monday–Friday, 7 am–3:30 pm