Business and Residents Advised to Use Online Services with Potential Canada Post Strike

Maple Ridge, B.C., May 16, 2025 – The City of Maple Ridge is encouraging residents and businesses to use online services and alternative ways to stay connected with the City year-round with ongoing Canada Post labour negotiations.

Residents can sign up for MyCity, the City’s secure online portal, to access and manage utility, property tax, dog licence, and business licence renewal accounts. MyCity users can check account balances, review payment history, and opt to receive future bills and notices by email. To register, residents will need their account number and access code, which can be found on a recent notice or invoice.

To avoid late fees or penalties as outlined in City bylaws, residents should log into their MyCity account to confirm balances.

HOW TO PAY:

Property Taxes and Utility Bills

• Online via Financial Institution: Use your 10-digit folio number to pay your Property Taxes or your 6-digit account number for metered utility bills (no e-transfers).
• Online: Pay online at Paymentus ipn.paymentus.com/otp/stde/dmr or call 1-855-480-9594 (1.75% service fee applies). Visit MapleRidge.ca/PayingYourTaxes or MapleRidge.ca/PayingYourUtilities for more information.
• In person: City Hall (8:00 a.m. to 4:00 p.m., Monday to Friday, except holidays). Extended hours available Thursdays from 8:00 a.m. to 8:00 p.m. in June. Pay by debit, cheque, or cash.

Dog and Business Licence Renewals

• Online: Pay at MapleRidge.ca/eServices.
• By Phone: Call the Bylaw Department at 604-467-7305 to request account details
• In person: At Bylaw, Licensing and Community Safety office, 11960 Edge Street (licences printed on site) or at the Finance Department (licences mailed after postal service resumes)

24-Hour Drop Box (All Payments)

• Located at City Hall – submit cheque payments with account information.

Vendor Payments

• Vendors awaiting cheque payments may contact Accounts.Payable@MapleRidge.ca to arrange for pick-up at City Hall.
• Contact Accounts.Payable@MapleRidge.ca to sign up for direct deposit or send invoices.

Sign Up for MyCity:

MyCity allows you to access your City account information 24 hours a day.

• Sign up to select the option to have Property Tax Notices and Utility Bills emailed
• View your current and past notices, bills, and invoices
• Check your account balance and view your account payment history
• Have one convenient place for property tax, utility, business licence, and dog licence account

Stay Connected with Your City

There are multiple ways to stay informed and connected:

• Follow Us: Stay up to date on Facebook, Instagram, LinkedIn and X (@YourMapleRidge).
• Engage: Have your say on key City projects and initiatives at Engage.MapleRidge.ca
• Subscribe: Sign up for City’s email newsletters at MapleRidge.ca/Connect.
• Call: Contact Reception at 604-463-5221 for assistance.

For more information or assistance, please visit MapleRidge.ca/eServices.