Please see the below for additional plans and strategies.
Resilient Future 2050: Moving Boldly Toward Low-Carbon Resilience charts a clear path to reduce greenhouse gas emissions, build climate resilience, and support sustainable growth.
Read Resilient Future 2050: Moving Boldly Toward Low-Carbon Resilience
Currently being developed, the goal of the Customer Experience Strategy is to create a consistent, high-quality service delivery model across all City departments, including key public-facing services such as building, development, parks, recreation and culture.
The strategy will help the City:
- Identify customer expectations and areas for improvement
- Align customer experience goals with the City's overall strategic objectives
- Develop training materials and procedures for staff to support the adoption of new standards
- Implement performance measures and feedback mechanisms to ensure continuous improvement
To learn more about the Customer Experience Strategy, visit Engage.MapleRidge.ca/CustomerExperience.
Community Engagement
As part of developing a meaningful Customer Experience Strategy, the City is engaging interested and impacted groups in the community to provide feedback through a survey on their customer experiences and suggested improvements.
The survey deadline is November 28 and is available online at Engage.MapleRidge.ca/CustomerExperience and in print upon request by contacting Engage@MapleRidge.ca or 604-466-4300 (dial 4 and extension 5305).
The City of Maple Ridge has created an Economic Development Strategy that will guide efforts to attract new investment and support and grow existing businesses.
In May 2023, Council adopted the Fire Protection Master Plan and directed staff to develop the implementation plan for Council’s consideration. The new Fire Protection Master Plan will be a roadmap used as a resource to guide Maple Ridge into the future with strategic investments to meet current and future service demands.
For information on the development and engagement process for the strategy, visit engage.mapleridge.ca/FireStratPlan.
Human Resources Strategic Plan
Our people are at the heart of everything we do in the City of Maple Ridge. Our HR Strategic plan underlines:
- Our commitment to our people,
- Our commitment to purpose, worthwhile work, and making a difference,
- Our commitment to building a culture around service and continuous development.
The plan was created collaboratively with staff across the City and is the culmination of extensive dialogue about the role of human resources and importance creating the conditions for our people to be successful and feel supported.
It highlights the importance of supporting our employees and the role HR programs play in fostering a positive and supportive employee experience, from recruitment to retirement.
Learn more about who we are, what HR offers and how we work in partnership with staff, teams and serve the organization.
Integrated Stormwater Management Plans
Integrated Stormwater Management Plans (ISMPs) are a review of watersheds and drainage systems in Maple Ridge and they give recommendations to protect our drainage systems and watersheds for the future.
Read the South Alouette and Kanaka Creek Integrated Stormwater Management Plan, 2021
Read the Blaney, North Alouette, and Fraser River Integrated Stormwater Management Plan, 2021
Other areas in Maple Ridge will be the subject of future ISMPs.
The creation of the current ISMPs was a key action of the 2019–2022 Council Strategic Plan and supports the goals of the Official Community Plan. The ISMPs were endorsed in principle by Council on March 8, 2022.
Sanitary Master Plan
The Council-endorsed Sanitary Master Plan provides information on the City's sewage collection system and serves as a guide for ongoing system improvements. Given that improvements have been undertaken since the Master Plan was developed, anyone wishing to obtain the most current information on the sewage collection system is advised to contact the Engineering Department.
The five-year tourism strategy for Maple Ridge is intended to benefit both residents and local businesses that service visitors. The recommended strategies that enhance experiences and amenities increase the livability of the community for residents, making the destination more enjoyable for visitors.
Community Engagement on Plans and Strategies
Visit Engage Maple Ridge to find out what plans and strategies we're currently communicating about and seeking feedback on.
For More Information
To learn more about the City's process to develop plans and strategies, or to ask specific questions about existing plans and strategies please reach out to strategy@mapleridge.ca.