Bill high because of a leak? Property Owners can apply for a credit after repairing the leak to help offset costs. Read the information below to see if you may be eligible.
Applying for a Leak Adjustment on your Bill
Under Maple Ridge water service bylaw 6002-2001 Part 11 No. 33—Where evidence of a leak is discovered in a consumer’s metered waterworks system and reported, either by the consumer or the City, and such leak is repaired by the consumer within 30 days following discovery, the City will adjust the amount billed for water consumption for a maximum of the previous two quarterly bills plus the current quarter. The adjustment will be a credit of 50% of the cost of the consumption attributed to the leak, based on normal consumption preceding the leak, as determined by the Collector.
What to do:
- Identify and repair the leak on your property
- Read your meter to make sure your consumption is back to normal
- Fill out a Leak Adjustment Request Form
- Submit repair receipt(s) and/or photo(s)
- Questions and additional documents can be submitted by:
- Emailing WaterBill@MapleRidge.ca
- Mailing or dropping off in person at City Hall marked attn Revenue Services
Please ensure the Leak Adjustment Checklist on the form has been completed before submitting your Leak Adjustment Request Form as incomplete submissions will result in a delay.
For any questions regarding a leak adjustment, please contact Revenue Services at 604-467-7316 or email WaterBill@MapleRidge.ca.
Note: The City of Maple Ridge is not responsible for detecting or fixing water leaks on private property.