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Program Registration
Welcome to our Registration page! Here you will find ways to explore our programs and activities, online registration (for your computer or mobile phone), phone-in registration info and helpful videos to help you manage your online account.
Parks, Recreation & Culture General Inquiries: 604-467-7322 or prc@mapleridge.ca
Registration Inquiries: 604-467-7422 or registration@mapleridge.ca
Know Before You Go
Please visit the Alert Centre to check for recent class cancellations or amenity closures.
Program Guide & Registered Programs
The Winter Program Guide is Valid Through March 31, 2022
Our seasonal Program Guide is a great place to explore registered programs, find out about local festivals and events and to learn about all sorts of activities in and stories about Maple Ridge!
Spring Program Guide | Valid April 1 - June 30, 2023
- Goes Live | March 3, 2023
- Online Registration Begins | Tuesday, March 7 @ 6:00 AM
- Phone (604-467-7422) & In-Person* Registration Begins | Thursday, March 9 @ 8:00 AM
*In-Person Registration takes place at the Maple Ridge Leisure Centre and Albion Community Centre.
Looking for Drop-in Programs & Activities?
Visit our Drop-In Programs & Activities page for schedules.
How & When to Register
Our Program Guide is released four times per year (seasonal). You can find the current Program Guide online and, when information becomes available, view dates for upcoming guide releases.
There are three ways to register for Maple Ridge Parks, Recreation & Culture programs and activities.
There are three ways to register for Maple Ridge Parks, Recreation & Culture programs and activities.
- Online
Online registration is available 24/7. You can explore in the window below on this page, use the device of your choice (computer or mobile phone) to log into your account (view buttons under "Register Online"), or click here to get started. - Call Us
You can call 604-467-7422 to register during our Phone-In Hours (below); however, please note that we are experiencing high volumes of calls at this time. Please remain on hold to secure your spot in the queue or, if you are unable to hold, please consider our online registration option. If your call is regarding cancellations, changes to an existing registration, or a non-urgent inquiry, please email registration@mapleridge.ca.
Phone-In Hours (604-467-7422)
Mon - Fri | 8:00 AM - 8:00 PM
Sat/Sun | 8:00 AM - 7:00 PM
Stat Holidays | 8:30 AM - 3:00 PM - Walk In
Visit our Customer Experience team at the Maple Ridge Leisure Centre (11925 Haney Place) or the Albion Community Centre (24165 104 Avenue) during our Hours of Operation.
NEED TO CANCEL? - Please email registration@mapleridge.ca with at least 24 hour notice to receive your refund and to free your space up to those who are waitlisted. While you may call 604-467-7422 to cancel your registration, we are experiencing high volumes of calls at this time and you may need to remain on hold while we assist others already in the queue.
IF WE CANCEL A PROGRAM - A full refund will be processed or full credit will be applied to your Customer Account.
CUSTOMER REFUND REQUESTS - Refunds will be issued prior to the start date of the second class and will be pro-rated. Nonattendance without notification is not accepted as a refund request. Single day programs must give 24 hours notice or no refund will be issued.
NO SHOW FEE - If you have registered for a program but cannot attend, please email registration@mapleridge.ca to withdraw at least 24 hours before the start time in order to free space for others. A $5 no show fee will be applied to a customer’s account (that must be paid prior to their next visit) if:
MEDICAL REFUND REQUESTS - Due to COVID-19, we have temporarily waived the necessity of a doctor’s note. Those who must withdraw from a multi-day program for medical reasons can do so without the note and need only inform City staff prior to the end of their multi-day program. Likewise, for single day camps, we will provide refunds without a doctor’s note should your child show symptoms the morning of camp. Please notify Registration as soon as possible.
CLASS TRANSFER POLICY - A class transfer may be possible based on availability, prior to the start of the second class. If there is no space available in the requested class, a refund will be processed in accordance with the Refund Policy.
IF WE CANCEL A PROGRAM - A full refund will be processed or full credit will be applied to your Customer Account.
CUSTOMER REFUND REQUESTS - Refunds will be issued prior to the start date of the second class and will be pro-rated. Nonattendance without notification is not accepted as a refund request. Single day programs must give 24 hours notice or no refund will be issued.
NO SHOW FEE - If you have registered for a program but cannot attend, please email registration@mapleridge.ca to withdraw at least 24 hours before the start time in order to free space for others. A $5 no show fee will be applied to a customer’s account (that must be paid prior to their next visit) if:
- The customer chooses not to show up for their program AND
- The customer fails to withdraw 24+ hours before start time AND
- The program for which the customer was registered is full/has a waitlist
MEDICAL REFUND REQUESTS - Due to COVID-19, we have temporarily waived the necessity of a doctor’s note. Those who must withdraw from a multi-day program for medical reasons can do so without the note and need only inform City staff prior to the end of their multi-day program. Likewise, for single day camps, we will provide refunds without a doctor’s note should your child show symptoms the morning of camp. Please notify Registration as soon as possible.
CLASS TRANSFER POLICY - A class transfer may be possible based on availability, prior to the start of the second class. If there is no space available in the requested class, a refund will be processed in accordance with the Refund Policy.
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