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Program Registration
Welcome to our Registration page! On this page you will find ways to explore our programs and activities, online registration (for your computer or mobile phone), phone-in registration info and helpful videos to help you manage your online account.
Know Before You Go
Please visit the Alert Centre to check for recent class cancellations or amenity closures.
- Public Health Order
- Proof of Vaccination
- Masks Mandatory
- Registration Dates
- Registration Hours & Options
- Cancellation, Refund & No Show Policy
January 20 Update
The BC Provincial Health Officer has made further adjustments to the Public Health Orders.
The following amenities/activities are open at the Maple Ridge Leisure Centre:
- Fitness Centre (open with modified schedule/hours, new safety protocols in place such as 43 participant capacity)
- Group Fitness (restarting January 24 except for spin, new safety protocols in place such as 11 participant capacity)
- Aqua Fitness (maximum capacity of 24 participants)
- Gymnasium
- Pool (proof of vaccination now required for 12Y+)
- Squash & Racquetball Courts
- Children’s & Youth recreation programming
The following amenities/activities are currently closed:
- Sauna & Steam Room
- Spin classes (Group Fitness)
If you are a membership holder and would like your membership frozen please email registration@mapleridge.ca with the details of your request.
Thank you for your continued patience and cooperation as we work together to comply with applicable Public Health Orders. If you have any questions, please contact us at 604-467-7422 or by email.
In accordance with the Public Health Order, proof of full vaccination and a piece of valid government photo ID (ID only be required for 19Y+) are required for adults 12Y+ for social and recreational activities deemed higher-risk by the health authorities. Please note that masks are mandatory for 5Y+ in all indoor public spaces (please see Masks Mandatory tab for more details).
Maple Ridge Leisure Centre
If you’re a customer 12Y+ looking to participate in the following activities, you will be required to show proof of full vaccination and a piece of valid government photo ID* (like a BC driver’s license, BC Services Card or passport) at the Maple Ridge Leisure Centre for the following activities.
- Working out in the Fitness Centre
- Participating in a drop-in activity in the Gymnasium
- Participating in Group Fitness
- Use of the Aquatics facility (drop-in pool, Aqua Fitness, etc)
- Use of the Squash & Racquetball Courts
- For parents and adults assisting with a program for children or youth, whether the program takes place inside or outside
*Please note that government ID is only required for 19Y+.
As per the Provincial Public Health Order, the following activities within the Maple Ridge Leisure Centre do not require proof of vaccination:
- Pick-up/drop-off
- Youth-specific programs
- General enquiries at the front counter
Greg Moore Youth Centre
Youth recreation is exempt from proof of vaccination; the Greg Moore Youth Centre will continue welcoming youth 12Y-18Y to participate in drop-in and registered programming (youth lounge, active area, etc).
Planet Ice – Maple Ridge
Please visit Planet Ice's official page for full details on their Proof of Vaccination Requirements.
For full details on how to obtain your vaccine card, please visit www.gov.bc.ca/vaccinecard.
Masks Mandatory in Indoor Public Spaces
By order of the Public Health Officer, people 5Y+ must wear masks* in all indoor public spaces throughout BC, regardless of vaccination status. Masks are mandatory when in common areas such as:
- lobby/indoor entrance
- washrooms/change areas
- lineups
- hallways/when in transition to another amenity
Please continue to keep a respectful distance from others.
Exceptions
- Masks can be removed when you are exercising.
- Masks are not to be worn in the water.
- Masks are not required for people under the age of 5.
- People who cannot wear a mask or who cannot put on or remove a mask without the assistance of others are exempt.
*Face shields are not a substitute for a mask, as there is an opening below the mouth.
Drop-in Programs & Activities
Visit our Drop-In Programs & Activities page for schedules!
Seasonal Programs & Activities
View the Winter Program Guide now and register for programs that run until the end of March 2022.
Registration Hours & Options
- Online
Online registration is available 24/7. You can use the device of your choice (computer or mobile phone) by clicking the corresponding button under "Register Online" above.
- Phone-In
You can call 604-467-7422 to register during our Phone-In Hours (below); however, please note that we are experiencing high volumes of calls at this time. Please remain on hold to secure your spot in the queue or, if you are unable to hold, please consider our Online registration option. If your call is regarding cancellations, changes to an existing registration, or a non-urgent inquiry please email registration@mapleridge.ca.
Phone-In Hours (604-467-7422)
Mon - Fri | 6:00 AM - 10:00 AM & 11:00 AM - 9:00 PM
Sat/Sun | 7:00 AM - 10:00 AM & 11:00 AM - 6:00 PM
Please email registration@mapleridge.ca with at least 24 hour notice to receive your refund and to free your space up to those who are waitlisted. While you may call 604-467-7422 to cancel your registration, we are experiencing high volumes of calls at this time and you may need to remain on hold while we assist others already in the queue. Our full Cancellation & Refund Policy is available in another tab.
CUSTOMER REFUND REQUESTS - Refunds will be issued prior to the start date of the second class and will be pro-rated. Nonattendance without notification is not accepted as a refund request. Single day programs must give 24 hours notice or no refund will be issued.
NO SHOW FEE - If you have registered for a program but cannot attend, please email registration@mapleridge.ca to withdraw at least 24 hours before the start time in order to free space for others. A $5 no show fee will be applied to a customer’s account (that must be paid prior to their next visit) if:
- The customer chooses not to show up for their program AND
- The customer fails to withdraw 24+ hours before start time AND
- The program for which the customer was registered is full/has a waitlist
MEDICAL REFUND REQUESTS - Due to COVID-19, we have temporarily waived the necessity of a doctor’s note. Those who must withdraw from a multi-day program for medical reasons can do so without the note and need only inform City staff prior to the end of their multi-day program. Likewise, for single day camps, we will provide refunds without a doctor’s note should your child show symptoms the morning of camp. Please notify Registration as soon as possible.
CLASS TRANSFER POLICY - A class transfer may be possible based on availability, prior to the start of the second class. If there is no space available in the requested class, a refund will be processed in accordance with the Refund Policy.
How to Explore Our Programs & Activities
You can explore our programs and activities in a few different ways:- Click here for Drop-In Schedules & Activities
- Use the window below to explore registered programs
- View our online guide for seasonal programs
- Log in to Online Registration on this page by clicking the button below "Register Online" that corresponds with your device (computer or mobile phone).
This page is best viewed in Chrome, Firefox, Safari and Edge. You may experience problems with Internet Explorer 11 or earlier versions. If you encounter a display error, refresh the page or narrow your search using the filters on the left column.