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Program Registration
Welcome to our Registration page! On this page you will find ways to explore our programs and activities, online registration (for your computer or mobile phone), phone-in registration info and helpful videos to help you manage your online account. Please note that, due to the COVID-19 pandemic, all our offerings currently require registration. This means that our drop-in programs require you to register at this time.
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Browse Our Programs & Activities
This page is best viewed in Chrome, Firefox, Safari and Edge. You may experience problems with Internet Explorer 11 or earlier versions. If you encounter a display error, refresh the page or narrow your search using the filters on the left column.
How to Explore Our Programs & Activities
You can explore our programs and activities in a few different ways:- Use the window above.
- View our online, interactive guide.
- Log in to Online Registration on this page by clicking the button below "Register Online" that corresponds with your device (computer or mobile phone).
- Hours & Options
- Registration Dates
- COVID-19 Update
- What's Open vs. Closed?
- Cancellation, Refund & NO SHOW Policy
Hours & Options
There are two ways to register for Maple Ridge Parks, Recreation & Culture programs and activities.
Please email registration@mapleridge.ca with at least 24 hour notice to receive your refund and to free your space up to those who are waitlisted. While you may call 604-467-7422 to cancel your registration, we are experiencing high volumes of calls at this time and you may need to remain on hold while we assist others already in the queue. Our full Cancellation & Refund Policy is available in another tab.
- Online
Online registration is available 24/7. You can use the device of your choice (computer or mobile phone) by clicking the corresponding button under "Register Online" above.
- Phone-In
You can call 604-467-7422 to register during our Phone-In Hours (below); however, please note that we are experiencing high volumes of calls at this time. Please remain on hold to secure your spot in the queue or, if you are unable to hold, please consider our Online registration option. If your call is regarding cancellations, changes to an existing registration, or a non-urgent inquiry please email registration@mapleridge.ca.
Phone-In Hours (604-467-7422)
M-F | 6:00 AM - 1:00 PM & 2:00 PM - 8:00 PM
Sa | 7:00 AM - 1:00 PM
Su | 9:00 AM - 4:00 PM
Please email registration@mapleridge.ca with at least 24 hour notice to receive your refund and to free your space up to those who are waitlisted. While you may call 604-467-7422 to cancel your registration, we are experiencing high volumes of calls at this time and you may need to remain on hold while we assist others already in the queue. Our full Cancellation & Refund Policy is available in another tab.
Since reopening our facilities and due to COVID-19, all drop-in programs have required registration. Examples include drop-in use of the Fitness Centre, Group Fitness classes, Gymnasium, etc.
January Drop-In Programs are available for registration now.
February Registered Drop-In Programs:
Winter Program Guide is now live!
January Drop-In Programs are available for registration now.
February Registered Drop-In Programs:
- Running February 1 - 28
- Online Display Date | January 14
- Registration Date | January 17
- Registration Time | January 17 at 8:00 AM
If you have any questions, please contact us at 604-467-7422 or by email. Registration for drop-in programs will be required until recommendations from the health authorities change.
COVID-19 Update
The November 19 Public Health Order has been extended to February 5, 2021 at midnight. This PHO includes the cancellation of all high intensity, indoor group fitness until further notice. At the time of this order, Dr. Bonnie Henry has identified that high intensity group fitness must remain cancelled; however, our team will be reintroducing low intensity group fitness (both land and water) starting January 18. Read more under "What's Open Vs. Closed?" below.
Masks Required in Our Recreation Facilities
Masks are required in common areas like line-ups (indoors and outdoors), the lobby, hallway, change rooms and washrooms. Physical distancing continues to be required, even in spaces where you and others are masked. Remember to wash your hands frequently. Your safety is our priority! Please ask our Customer Experience team if you have questions. If you do not comply with safety measures, our team reserves the right to address your behaviour and may ask you to leave the building if your or others' safety is at risk.
What's Open vs. What's Closed?
Things are changing quickly and there is a lot of information to digest, so we put together a list that will help you navigate what is open and running versus what is closed or temporarily suspended.MAPLE RIDGE LEISURE CENTRE
Open/Running
- Registered Indoor Pool (Length Swimming, Group Public Swims for same household only, Individual Public Swims & Water Walking)
- Fitness Centre (Registered Timeslots with reduced capacity) Effective December 18, 2020 | The change rooms and lockers on the 2nd floor of the Maple Ridge Leisure Centre are closed. Please come prepared to work out.
- Registered Indoor Sport Court Bookings (household games only + single skill development)
- Select, low intensity group fitness for both water and land
- Gymnasium Drop-In (Basketball & Pickleball)
- High Intensity Group Fitness
GREG MOORE YOUTH CENTRE
Open/Running
- Registered drop-in is limited to maximum of 10 participants (includes Active Area & Lounge)
- Skateboard/Scooter is permitted in Active Area
CHILDREN’S PROGRAMS & SERVICES
Open/Running
- Registered non-sport programming
- Registered sport programs
- Birthday Parties
- ChildMinding
FACILITY BOOKINGS
Contact facilitybookings@mapleridge.ca for more information. To learn more about requirements for Local Sport Organizations (LSOs) when booking City facilities, please visit this link.
MEMBERSHIPS & REFUNDS
- Term Memberships will be extended for membership pass holders that only use their pass for Group Fitness, Gymnasium drop in or Aquafit programs.
- Membership pass holders who use 1 on 1 fitness (Fitness Centre drop-in or Length Swim) and do not feel comfortable using the facilities at this time can request to suspend use and extend their memberships.
- Refunds will be provided to those who were registered for any program/activity that is now cancelled.
PROGRAM & ACTIVITY REGISTRATION
January Drop-In Programs:
- Running January 1-31
- Registration Information
- Registration for Group Fitness starts January 17 at 8:00 AM
Quick Links for Full Details
IF WE CANCEL A PROGRAM - A full refund will be processed or full credit will be applied to your Customer Account.
CUSTOMER REFUND REQUESTS - Refunds will be issued prior to the start date of the second class and will be pro-rated. Nonattendance without notification is not accepted as a refund request. Single day programs must give 24 hours notice or no refund will be issued.
NO SHOW FEE - If you have registered for a program but cannot attend, please email registration@mapleridge.ca to withdraw at least 24 hours before the start time in order to free space for others. A $5 no show fee will be applied to a customer’s account (that must be paid prior to their next visit) if:
MEDICAL REFUND REQUESTS - Due to COVID-19, we have temporarily waived the necessity of a doctor’s note. Those who must withdraw from a multi-day program for medical reasons can do so without the note and need only inform City staff prior to the end of their multi-day program. Likewise, for single day camps, we will provide refunds without a doctor’s note should your child show symptoms the morning of camp. Please notify Registration as soon as possible.
CLASS TRANSFER POLICY - A class transfer may be possible based on availability, prior to the start of the second class. If there is no space available in the requested class, a refund will be processed in accordance with the Refund Policy.
CUSTOMER REFUND REQUESTS - Refunds will be issued prior to the start date of the second class and will be pro-rated. Nonattendance without notification is not accepted as a refund request. Single day programs must give 24 hours notice or no refund will be issued.
NO SHOW FEE - If you have registered for a program but cannot attend, please email registration@mapleridge.ca to withdraw at least 24 hours before the start time in order to free space for others. A $5 no show fee will be applied to a customer’s account (that must be paid prior to their next visit) if:
- The customer chooses not to show up for their program AND
- The customer fails to withdraw 24+ hours before start time AND
- The program for which the customer was registered is full/has a waitlist
MEDICAL REFUND REQUESTS - Due to COVID-19, we have temporarily waived the necessity of a doctor’s note. Those who must withdraw from a multi-day program for medical reasons can do so without the note and need only inform City staff prior to the end of their multi-day program. Likewise, for single day camps, we will provide refunds without a doctor’s note should your child show symptoms the morning of camp. Please notify Registration as soon as possible.
CLASS TRANSFER POLICY - A class transfer may be possible based on availability, prior to the start of the second class. If there is no space available in the requested class, a refund will be processed in accordance with the Refund Policy.