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1. How do I contact the Active Kids Club program?

Contact akc@mapleridge.ca or call 604-467-7453.

2. Does my AKC registration carry over year to year?

No, AKC provides equal opportunity for families to attain affordable childcare. 

Each year, families must apply to the program and registration is secured on a first-come-first-serve basis.

3. Does the AKC program offer a pro-rated amount if I only need care for an hour after school?

No, the fee for the AKC program is a daily rate regardless of how long your child attends.

4. Why can’t I register my kindergarten at AKC during gradual entry?

Due to the varying schedules and attendance during gradual entry we are unable to secure staffing for additional care during this time. 

5. How often do I need to update my Calendar Request during the school year?

Once your calendar request form is submitted updates are only needed if you plan to change the days of care needed. Changes must be submitted seasonally.

6. Can I make changes to my registration?

Yes, registrations can be changed per season. To change your registered dates a new Calendar Request Form must be completed. Changes are not guaranteed and subject to availability in the program, ratios and staffing.

7. Can I add extra days to AKC?

Please email registration@mapleridge.ca 24 hours prior to the program start time to request an additional day. If requesting consistently added days, a new Calendar Request form is required. Requests for additional days is subject to availability in the program, ratios and staffing.

8. Can I request to swap days in a month?

No, once days have been selected and payment has been received for a month, dates of care cannot be changed.  

9. How can I confirm my child’s registered days at AKC?

Please log into your account with our online registration system and: 

1. Select your child’s name (ensure the box next to their name is checked)
2. Choose the “My Profile” tab at the top of the screen
3. Scroll down to “Schedule” and click this heading

10. Does AKC offer subsidies for families?

The Active Kids Club program is a licensed child care program. Family are eligible to apply to the Affordable Child Care Benefit program. To request forms for your child(ren) please email akc@mapleridge.ca. Billing for subsidy is completed by the 15th the month prior to care.

11. Who do I contact if my child is ill or away from AKC?

Notify our Registration team at registration@mapleridge.ca. 

Failure to notify of non-attendance is not accepted. Any child on the AKC daily attendance list that does not attend the program at school dismissal will require a phone call home to confirm they are not coming to AKC and have been safely picked up from school.  

If parent/guardians are not reachable, the child will be considered missing. Staff are required as per provincial licensing regulations to call 911 and report your child as missing to the police.

12. Do I get a refund for days my child does not attend AKC?

No, refunds are not provided for no shows or unattended days.

13. How will someone notify me if my child moves from the waitlist into the program?

Our Registration team will notify the parent/guardian via email on file to advise when a spot has opened on the waitlist. An email response or phone call must be completed to accept the spot.