FAQs • Maple Ridge, BC • CivicEngage

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Hammond Outdoor Pool

1. How will Registered Public Swim at Hammond Outdoor Pool safely accommodate two groups?

As of Saturday August 15, two groups can book into one Registered Public Swim timeslot. Hammond Outdoor Pool will be separated with a lane rope length wise in the middle of the pool allowing two separate groups to enjoy the pool at one time. Everyone will have access to both deep and shallow water.

Your safety is always our priority! This change complies with health authority recommendations regarding spacing and participant numbers needed to maintain physical distancing.

2. What steps have you taken at Hammond Outdoor Pool to mitigate the spread of COVID-19?

We have introduced new rules and procedures at Hammond Outdoor Pool that will help mitigate the spread of COVID-19 that were created based on guiding documents from the Provincial Health Officer, Worksafe BC, the Lifesaving Society and the City of Maple Ridge. Rules and procedures include but are not limited to:

Limiting the amount of participants to allow for physical distancing.
Requiring pre-registration all activities (no drop-in). This will help limit the amount of participants in the facility at one time. This also allows for a record of all participants to assist Public Health should there be an outbreak of COVID-19.
Educational signage to promote personal hygiene and courtesy to all who are enjoying our facility.
Modified rescue procedures to help promote physical distancing.
Restricting access to shared equipment.
Disinfection station upon entry into facility and regular disinfection of high touch points.

3. What should I do if I notice another patron at Hammond Outdoor Pool disobeying physical distancing rules or who is displaying symptoms?

Please notify staff immediately if you are feeling uncomfortable about another patron’s behavior or condition at Hammond Outdoor Pool.

4. Will I have access to all amenities when I visit Hammond Outdoor Pool

There are a number of amenities that patrons will not have access to/will have limited access to in order to mitigate the spread of COVID-19 at Hammond Outdoor Pool.

We encourage everyone to come to the facility ready to participate in your scheduled activity. Wear your swimsuit underneath your clothes and shower at home before and after your swim to help limit the amount of patrons in the change areas. Please note the following:

Washrooms and change areas are accessible, but maximum numbers in the change areas will be limited to two (2) patrons.
Water fountain will not be available. Please bring your own water bottle from home.
There will be no equipment available for use at this time.

5. What can I bring to my registered timeslot at Hammond Outdoor Pool and what is not allowed?

Please bring the following to your registered timeslot at Hammond Outdoor Pool:

Any equipment you need to make the most of your swim time.
Goggles are recommended for everyone participating in the pool.
Full water bottle from home.
Minimal personal belongings. There are no lockers at this facility.

Please note the following:

There will be no snorkeling equipment allowed.
Please do not bring valuables.

6. Have enhanced cleaning protocols been introduced at Hammond Outdoor Pool in light of COVID-19?

Cleaning at Hammond Outdoor Pool has been increased with close attention being paid to all high touch areas after each swim as per recommendations from the health authorities.

7. Can I come into the pool area at Hammond Outdoor Pool to watch someone swim if I am not a participant?

Spectators will not be allowed within the facility during scheduled activities at Hammond Outdoor Pool.

Viewing is welcomed outside of the gated area but please practice physical distancing throughout the surrounding park area.

8. Why do I have to register to use Hammond Outdoor Pool instead of dropping in?

To ensure the safety of patrons, staff and our community registration for all activities at Hammond Outdoor Pool is currently mandatory. Registration allows us to track who is in our facility and to ensure maximum participation numbers are monitored. Controlling the access to a building/facility is a recommendation of the Provincial Health Officer and Worksafe BC to help mitigate the spread of COVID-19.

9. Do I have to wear a mask while at Hammond Outdoor Pool?

Face masks should not be worn in the pool; however, the choice to wear Personal Protective Equipment (PPE) in other areas of the facility is up to the discretion of the individual. Wearing PPE is not mandatory in public places at this time.

10. Can I cancel my registration for a drop-in activity at Hammond Outdoor Pool?

Yes, you can cancel your registration for a drop-in activity at Hammond Outdoor Pool. To avoid losing your deposit, cancellations can be done through email (registration@mapleridge.ca) or phone (604-467-7422) prior to your scheduled timeslot.

11. How do I gain access to Hammond Outdoor Pool for my registered activity?: Customers should arrive no earlier than 10 minutes prior to their registered activity at Hammond Outdoor Pool. Please wait on the designated physical distancing markers outside of the main entrance. A lifeguard will welcome you into the facility at your designated time.

12. Can I register in back-to-back timeslots to extend my time at Hammond Outdoor Pool??

Back-to-back timeslot registration is not permitted for Hammond Outdoor Pool to give everyone equal opportunity to visit. Thank you for your understanding.

13. If a pool user or staff has tested positive for COVID-19 will I be notified?

The City will support Public Health in communication during community transmission occurrences.

14. Can I use my existing membership (10-Pass, 20-Pass, 1/3/6 Month Pass or 1 Year Pass) to pay for my registered activity at Hammond Outdoor Pool?

At this time, you cannot use your existing membership to pay for registered activities at Hammond Outdoor Pool. We are accepting card payments over the phone (604-467-7422) and via online registration.

We are not accepting cash or card on site at Hammond Outdoor Pool. If you are unable to pay by card by phone or online, please contact our Customer Experience team at 604-467-7422 and they will be happy to discuss alternative payment options.