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1. How do I report issues with existing street lighting?

Please contact the Operations Centre during regular business hours at 604-463-9581 or email.
Please be prepared to answer the following questions:
- Where is the street light located? What is the nearest address or intersection? What side of the street or corner is it on?
- Is it on a metal or wooden pole?
- What is the condition of the street light? Is it burned out, damaged, on during the daytime, intermittent or flickering?

2. How long will it take for the street light to be repaired?

Metal pole street lights are generally repaired within 10-14 business days. Exceptions may occur in difficult circumstances such as motor vehicle accidents with damage to the concrete base, or when a high volume of requests are received (ie. when daylight savings time ends.)

We are unable to provide a time frame for repair of wooden pole street lights, however, they are generally repaired within 14 business days. If the repair exceeds this time frame please contact the Operations Centre and they will confirm that the request has been received by BC Hydro.

3. Is there any difference between the street lights on wooden poles and the ones on metal poles?

Metal pole street lights are the responsibility of the City, while wooden pole street lights are maintained by BC Hydro. Issues with both types must be reported to the City. In the case of the wooden pole street lights, the request is forwarded to BC Hydro for their follow up.

4. How do I request the installation of a street light at a specific location?

For questions related to the installation of street lights please contact the Engineering Department during regular business hours at 604-467-7339 or via email.