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We recognize the urgent need for housing in Maple Ridge. Having a safe, warm place to stay is an important first step to help people get back on their feet and make positive changes in their lives. The temporary 53 units opening at Royal Crescent will provide much-needed homes with support services required to help people stabilize.
Residents will have their own private units and will have access to life and employment skills training, health and wellness support services, meal programs and opportunities for volunteer work. Fraser Health’s Intensive Case Management (ICM) team will assist tenants facing complex challenges related to health, substance use, mental health, poverty and education by providing comprehensive assessments, individualized community-based supports and connections to other services.
Transitioning individuals from the homeless camp, Salvation Army shelter and within the community is truly a team effort. The move is expected to take place over five days and outreach workers, BC Housing, Coast Mental Health and Fraser Health staff will work with individuals and help them transition into their new homes.
The operator of the facility is Coast Mental Health, a non-profit society that has been operating in the region since 1972.. Coast Mental Health operates the Alouette Heights transitional housing facility in Maple Ridge.
We recognize the demand for housing exceeds the supply, so we are providing outreach workers with 40 additional rent supplements and funding a new shelter that will provide 20 new spaces every night over the winter months. BC Housing and partner agencies will be assisting in the transition and offering housing and shelter spaces to those living at the homeless camp who are willing to move and to others who are experiencing homelessness in Maple Ridge.
We continue to focus on working with the City of Maple Ridge on expediting the development and construction of permanent supportive housing units in the community.
We have seen numerous supportive housing projects open successfully across the province, bringing benefits to both the community and the residents and we hope to see that success continue in Maple Ridge.
A Bulk Fill Users Guide and Reference Guide can be downloaded from the City website, as well there are posted detailed instruction on site.
Operator ID and PIN numbers can be used to dispense water at both locations.
Business licence application forms can be obtained by mail, fax, online or at the Licences & Bylaws Department at City Hall. Applicants are required to complete the application in full and provide a minimum payment of $110. We have a guide to assist you with applying for a business licence.
If you are moving your business to another location in the City of Maple Ridge, a new Business Licence Application must be completed and submitted to the Licences & Bylaws Department. If the applicant holds a current business licence and is a home-based daycare or commercial business, a transfer fee of $50 must accompany the new application. If the applicant does not have a current City of Maple Ridge Business Licence the minimum licence fee of $110.00 must accompany the application. Applications can also be found online or at the Licences & Bylaws Department front counter.
If you are changing the name of your business, please complete the Business Licence Name Change Form and submit to the Licences & Bylaws Department.
Application forms are available online, in person at our Licences & Bylaws Department, by email, fax, or regular mail. To receive an application by email please send us an email letting us know that you would like an application. To receive an application by fax or regular mail please call our Licences & Bylaws Department at 604-467-7440.
It really depends what type of application you have submitted (e.g. home-based, daycare, commercial or non-resident). A non-resident business licence may be issued on the spot. However a home-based business licence or commercial licence may take up to 10 business days or more to issue. Home-based businesses and commercial businesses are subject to inspections prior to issuance. If you want to know the status of your business licence application, please contact our Licences & Bylaws staff at 604-467-7440. Review our Business Licence Application Guide for more information on our processes for issuing a business licence.
You can phone the Licences & Bylaws Department at 604-467-7305 Monday - Saturday, 8:00 am - 4:00 pm. Or you can email your complaint to the Licences & Bylaws Department. There is a limit of three non-recurring complaints per complainant property, per calendar year.
Please note that in order to file a complaint, you must provide your name, address and phone number. We do not accept anonymous complaints and all complainant information remains confidential (unless matters proceed to Court or Council - at which time you have the option of withdrawing your complaint).
Bylaw Compliance Officers will investigate your complaint as soon as possible. You are encouraged to keep your complaint file up to date and to keep the Bylaw Compliance Officer apprised of the status of your complaint if the situation improves, worsens or stays the same.
If there is a contravention of City bylaws, Bylaw Compliance Officers will work with the person responsible to voluntarily remedy the situation.
In relation to certain hazardous situations or declared nuisances, City Council may order a person to rectify the situation, or take action to eliminate the hazard or damage and require the person to pay the costs incurred to do so. Where compliance with a bylaw is a condition of a licence or permit, Bylaw Compliance Officers may find it necessary to suspend the licence or permit until the person or persons comply.
The City appreciates your patience in bylaw enforcement matters.
You must complete a Freedom of Information (FOI) form and submit it to our Clerk's Department. FOI forms are available online or in person at the main reception desk.
The gates of the Maple Ridge Cemetery will be open:
Our office is not located at the cemetery. Our Cemetery Administrative Office is based at City Hall, 22470 Dewdney Trunk Road, Maple Ridge. Office hours are 8:00 AM to 4:00 PM, Monday to Friday. If you wish to meet with the Cemetery Clerk, please call 604-467-7307 to book an appointment.
Our Cemetery Caretaker is on duty Monday to Friday from 8:00 AM to 4:00 PM. Periodically the Cemetery Caretaker is scheduled to work on a Saturday or Sunday if there is an interment.
The Maple Ridge Cemetery and Whonnock Cemetery are owned and operated by the City of Maple Ridge.
The issuing of a Right of Interment does not entitle the holder to any title or interest in the land or lot, but instead provides for the right to inter the person(s) named on the Right of Interment. The payment for a Right of Interment does not include fees for interment, liners, or other charges, and is subject in every way to the current Cemetery Bylaw and any other future Cemetery Bylaw.
The definition of a resident is any person who:
Adult full burial plots, in-ground Cremation plots, and single or double niches may be purchased “pre-need” and placed on reserve. The Meadows South may only be purchased “at need” only.
Please refer to our current fee schedule.
The same cemetery fees apply to the Maple Ridge Cemetery and the Whonnock Cemetery.
Interments are held in perpetuity. There is no limit to how long someone can be interred for.
A portion of the price paid for the Right of Interment goes towards a maintenance care trust fund or perpetual care fund. Income from the care fund is used to provide regular care and maintenance at the cemetery in perpetuity. Regular care and maintenance activities can include: cutting grass, regrading of graves, planting and caring for trees and gardens, maintenance of water supply systems, roads, drainage, etc. The minimum amount to be contributed to the endowment care fund is governed by provincial law.
Perpetual Care Funds in B.C. are protected by law and are very conservatively managed. Income from the fund can only be spent on care and maintenance of the cemetery. The principal of a cemetery’s Care Fund is protected by provincial cemetery legislation.
In order to protect Interment Right Holders, strict provincial rules govern the use of cemetery lands. Graves are normally considered to be sold in perpetuity which restricts possible redevelopment.
Unless the marker is installed at the time of interment, our Cemetery Clerk will contact the family after the marker is installed.
When a death occurs, the person(s) with legal “control of disposition” will need to make arrangements through a Funeral Chapel or Crematorium. Funeral Chapels and Crematoriums are the ones that generate the death certificate, and the death certificate is one of the documents the Cemetery Clerk will ask to see. After visiting the Funeral Chapel or Crematorium, the person(s) with legal “control of disposition” will call the Cemetery Clerk to make an appointment. While making the appointment, the Cemetery Clerk will ask the person(s) with legal “control of disposition” to provide the deceased person’s last known address, date of birth, place of birth (City), date of death, place of death (City), which funeral chapel or crematorium was used, what the urn is made of if it is a cremation, and executor(s) information. A Right of Interment (this may already exist), and an Interment Authorization will need to be completed and fees paid in full prior to interment. Please note that if there is more than one Executor listed in the deceased person’s Will, the Cemetery Clerk will need to meet with all Co-Executors.
Control of Disposition means the right of a person to control the disposition of human remains or cremated remains in accordance with Section 5 of the Cremation, Interment and Funeral Services Act as follows:
Control of disposition of human remains or cremated remains
5 (1) Subject to this section and section 8 (3) (b) (i) [requirement for authorization before funeral services or disposition], the right of a person to control the disposition of the human remains or cremated remains vests in, and devolves on, the following persons in order of priority:
(2) If the person at the top of the order of priority set out in subsection (1) is unavailable or unwilling to give instructions, the right to give instructions passes to the person who is next in priority.(3) If, under subsection (1), the right to control the disposition of human remains or cremated remains passes to persons of equal rank, the order of priority
(4) A person claiming that he or she should be given the sole right to control the disposition of the human remains or cremated remains may apply to the Supreme Court for an order regarding that right.(5) When hearing an application under subsection (4), the Supreme Court must have regard to the rights of all persons having an interest and, without limitation, give consideration to
All fees are paid in full at the time arrangements are made. They cannot be paid in advance.
Artificial flowers may only be placed in a Cemetery between November 15 and March 15. Cut flowers, wreaths and floral offerings placed on graves will be removed by the Cemetery Caretaker when their condition is considered by him to be detrimental to the beauty of the Cemetery. No person will adorn or define a grave with a fence, hedge, railing, curbing, or landscaping. Only authorized employees of the City of Maple Ridge can plan, remove, cut down, or destroy any trees, shrubs, plants, flowers, bulbs or rocks in the Cemetery. Any unauthorized adornment or landscaping that is considered by the Caretaker to be untidy or unsafe will be removed by the Caretaker at his discretion.
Only a Right of Interment can be arranged in advance. This is a one-time fee that includes the mandatory contribution to the Cemetery Perpetual Care Fund. Once purchased, the Right of Interment is not affected by fee increases. Full Burial plots, in-ground cremation plots, and single or double niches may be purchased “pre-need” . The Meadows South may only be purchased “at need”.
A Right of Interment can be surrendered back to the City only. It cannot be sold privately. If less than 30 days have passed since the date of original issue, the full amount of the original fees paid will be returned by the City. If more than 30 days have passed, a refund equal to the purchase price (less the Perpetual Care Fund contribution, taxes associated with the Right of Interment, and a transfer fee) will be issued back to the Interment Right Holder or designate. Graves purchased more than 10 years prior to the Right of Interment cancellation date, will receive the equivalent of the purchase price 10 years prior to the cancellation date (less perpetual care, taxes associated with the Right of Interment, and a Transfer fee).
The Director of Parks & Facilities may refuse to sell a Right of Interment for more than two (2) graves or niches to any one individual.
Depending on the type of interment, future costs could include the burial or interment fee, a full burial or cremation liner (if required), a full burial or cremation marker installation fee (also known as a marker permit fee), or a niche plate inscription fee, or a memorial plaque inscription fee. An additional weekend interment fee is applicable for Saturday and Sunday interments.
Interments do not take place on Statutory Holidays or deferred Statutory Holidays.
A Right of Interment for any unused plot or niche can be relocated to a different plot or niche; however, the Right Holder must first surrender the original Right of Interment to the City. A refund equal to the purchase price (less the Perpetual Care Fund contribution, taxes associated with the Right of Interment, and a transfer fee) will be issued back to the Interment Right Holder or designate. Graves purchased more than 10 years prior to the Right of Interment cancellation date, will receive the equivalent of the purchase price 10 years prior to the cancellation date, (less the Perpetual Care Fund contribution, taxes associated with the Right of Interment, and a transfer fee). A new Right of Interment will then be generated using the current fee schedule and current residency status.
When a plot or niche is reserved in advance a Right of Interment will be issued that is signed by both the Rights Holder and the City. You will need to provide photo ID at the time of purchase. Proof of residency may also be required.
The status of available interment sites changes daily. The Cemetery Clerk will be able to provide information on available interment sites.
For casket and in-ground cremation plots, we currently offer only single depth sites. For companions, the grave sites would be side-by-side. For a cremation interment there is a choice between an in-ground cremation plot, single or double columbaria, or the Meadows South garden.
Yes. In the event that Cremated Remains are placed in a full burial Grave in advance of a Casket to be interred in the same Grave, the Cremated Remains will be removed by the Caretaker at the time of the full burial and be reinterred on top of the Casket at no cost during the Casket interment.
Each full burial plot can accommodate one casket and a maximum of four sets of cremated remains. In the event that there will never be a Casket interred, there is still only a maximum of four sets of cremation remains allowed.
A liner is required for a casket burial unless the casket is one made of metal. Full burial liners are made of fiberglass.
In some cases, this can be a very complicated matter. No one should assume that because they are related to the loved ones buried on a cemetery plot that they can automatically have their cremated remains interred with them. If it is your loved one’s wish to have their cremated remains interred with a family member on a full burial plot, it is best to research whether it is possible before he or she pass away.The first step is to verify who the Rights Holder of a plot is with the Cemetery Clerk. A Rights Holder may make designations for his Grave(s) or Niche(s) during his lifetime. However, where a Rights Holder dies and did not designate persons entitled to be interred in the Rights Holder’s Grave(s) or Niche(s), the City may give approval to an applicant who makes application to the City to receive the Rights Holder’s Right of Interment or permission for an interment on said Grave(s) or Niche(s), if the applicant provides, as exhibits to a statutory declaration made by the applicant, any of the following: i) the Rights Holder’s will showing the applicant as the recipient of the Right of Interment; orii) letters probate showing the applicant as the recipient of the Right of Interment from the residue of the Rights Holder’s estate; oriii) letters of administration showing the applicant as the recipient of the part of the intestate Rights Holder’s estate that includes the Right of Interment. iv) a statutory declaration from the Rights Holder’s spouse claiming Right of Interment entitlement. In the absence of a spouse, a statutory declaration from all surviving lineal descendants of the Rights Holder claiming Right of Interment entitlement.Provided that subsequent to the coming into force of Cemetery Bylaw 7612-2020 , each person who purchases a Right of Interment and thereby becomes a Rights Holder must, contemporaneously with the purchase of the Right of Interment, provide to the Clerk a list of family members (the “Named Family Members”) who may be interred in the remaining plots held by the Rights Holder. Following the death of the Rights Holder the “Named Family Members” collectively may transfer an empty Plot or Niche back to the City, transfer a plot or niche to a Relative, or list further permissions for interment.
Upon arriving at the cemetery for the interment, please stop by the Cemetery Office and report in to the Caretaker. Please leave the cremated remains of your loved one in the car. You will give the Cremation Certificate (or Certificate of Cremation) to the Caretaker. This is a very important document, as the Caretaker will not be able to complete the interment without it. The Caretaker will have a conversation with you about the interment, after which you will get back into your car and drive to the interment site.
The graveside service is a matter of family preference and can be treated the same as a casket interment. For cremated remains families have the option of placing the cremated remains themselves or having the Cemetery Caretaker assist.
Cremation options at the Maple Ridge Cemetery are an in-ground cremation plot, a single or double columbaria niche, a garden interment in the Meadows South, or interment on a full burial plot.
Commingling of cremated remains is the intentional and irreversible mixing of the cremated remains of more than one deceased person.Yes, the commingling of two sets of cremated remains may be interred in the following areas of the Cemetery:
The person(s) having control of disposition must acknowledge that the result of commingling is permanent and irreversible. A Right of Interment must be issued for each of the deceased and fees paid indicative of two separate interments.
A fiberglass cremation liner is required when the urn is either breakable or decomposable (i.e. cardboard, wood, ceramic or glass. A cremation liner is not required when the urn is neither breakable nor decomposable (i.e. metal, plastic, stone, etc.) The purpose of a liner is to protect the cremated remains.
A columbarium is a free-standing structure containing small compartments (niches) designed to hold urns containing cremated remains. There are single niches and double niches at the Maple Ridge Cemetery.
The inside dimensions of a single niche is: 11”wide X 11”high X 11”deep. The inside dimensions of a double niche is: 15” wide X 14”high X 12” deep.
Each single niche can hold one set of cremated remains. Each double niche compartment can hold two sets of cremated remains or the commingle remains of two people.
The urn needs to be a durable container that seals. Families are welcome to use something from home as long as it meets size requirements.
The exterior hardware is a patented security system that requires a unique tool to remove the granite shutter. Behind the granite shutter each niche is secured with its own powder coated aluminum, key locked inner privacy door.
Each single or double Columbarium Niche plate is required to be consistent in layout, design and format as established by the City. The person(s) having control of disposition submit an order form to the Cemetery Clerk who soon afterward will provide a proof for approval. Once the approval is received, the Cemetery Clerk will have the monument company engrave the niche plate.
All memorial markers and niche plates will only be installed by the Caretaker, and only after the cremated remains have been interred. No person will affix any material to Columbarium face plates.
Only cremated human remains may be interred at the cemetery. Interment of cremated remains of pets is prohibited.
Unfortunately the old Rosegarden has been full since July 2014. No future interments will take place at this site. There is a memorial plaque at the old Rosegarden. You can arrange for the name of your deceased loved to be inscribed on the Memorial Plaque. Inscriptions are done in January for the prior year.
The same type of interment as the old Rosegarden takes place in the Meadows South, which is located in the southeast section of the Maple Ridge Cemetery by the Columbaria.
A marker installation fee is also known as a marker placement fee, setting fee or marker permit. Markers are laid by the Cemetery Caretaker only. When the marker arrives to the cemetery it is put into a concrete mold. Once the concrete hardens, the marker is placed on to the grave providing the interment has taken place. This fee covers the setting and laying of the marker.
If you wish a vase to be installed into the concrete rim of the marker, you need to order a vase from the monument company at the same time that you order the marker. When the marker and vase arrive to the cemetery together, this informs the Cemetery Caretaker that he needs to adjust the marker within the mold to leave more room at the top for the vase.
Please refer to our Cemetery Marker & Monument Regulations Guide.
Markers may only be laid for those loved ones already interred in the cemetery. You may memorialized a loved one by having their name engraved on the Rosegarden Memorial Plaque at the entrance way to the Maple Ridge Cemetery.
Please contact our Cemetery Clerk at 604-467-7307 for the plot location of your loved one or view the Maple Ridge Cemetery map.
Cemetery operations are required to keep permanent record of those interred in their cemeteries. Municipalities are only responsible for burial records in the cemeteries owned and operated by them.
Over the past few years, homelessness has emerged as a significant problem in every community in British Columbia and this includes Maple Ridge.
Regional homeless counts began in 2003 and occur every four years. Homeless counts in the Metro Vancouver and Fraser Valley demonstrate a significant growth in the number of people living on our streets. The 2017 Homeless Count reported 124 persons without shelter in Maple Ridge versus 84 in 2014. Here are the links to the latest homeless counts for Metro Vancouver and the Fraser Valley:
On December 11, 2018 the City of Maple Ridge filed and injunction application in the BC Supreme Court seeking the authority to address the fire and life safety issues at the camp. The case came before the BC Supreme Court on January 14 and 15. On Friday, February 8 the BC Supreme Court granted an injunction giving the City of Maple Ridge the authority to address safety issues in the camp located on 223 Street west of St. Anne Avenue. For information on the work to bring the St. Anne site in compliance with the BC Supreme Court order please follow this link;
BC Supreme Court Injunction Information
The City initiated an injunction process to have the camp removed in May of 2017. That injunction was adjourned in June of 2017 to give the newly elected provincial government and BC Housing the opportunity to develop and present a new proposal to deal with the short term and long term issues that remain around homelessness.
A condition of the adjournment was that those occupying the St. Anne property would conduct themselves in a way that not only respected safety on the site, but the safety and security of the immediate neighbourhood. Assurances were obtained by the leadership of the camp that recommendations from the Maple Ridge Fire Department and RCMP around site and neighbourhood safety would be respected and acted on.
The Fire Department conducts regular inspections of the camp seeking compliance with this Court Order.
An obligation upon the occupants of the camp to address fire and life safety issues at this site have been in place since November 2017, when a Consent Order was issued by the BC Supreme Court. This order laid out the obligations of the camp occupants to address fire and life safety issues as identified by the Fire Department. The City and BC Housing have regularly made support available to the camp occupants to achieve compliance with safety issues.
BC Housing has provided 53 units of temporary modular housing on Royal Crescent in Maple Ridge that is managed by Coast Mental Health. A number of people from the St. Anne Camp have relocated to this modular housing.
The City is working to contain the size of the camp and will continue to work to close the camp as additional shelter and housing comes available.
Candidates for the temporary modular housing are selected with a first priority on homeless individuals living in or in the vicinity of Maple Ridge. Residents are selected by Coast Mental Health and BC Housing, in collaboration with other community partners. People are assessed through a thoughtful assessment that helps determine the supports they need to remain housed and live a healthy, stable life. These tenants will also sign a Residential Tenancy Agreement along with a Good Neighbour Policy outlining appropriate community standards.
Tenants of Maple Ridge Modular include people who have been living at tent city, local shelters and others, who are homeless or at risk of homelessness in Maple Ridge.
The rental rate, plus utilities, for a suite is $375. Tenants pay the shelter portion allotted for a single individual on income assistance. The remainder of the rent is subsidized by BC Housing.
There is no minimum length of stay. Tenants are supported to transition to more permanent housing as soon as they are able to. The specific length of time will depend on housing needs in the community and timelines for the development of permanent supportive housing development elsewhere in Maple Ridge.
Coast Mental Health is responsible for overseeing the tenant and management of the building. This includes 24/7 supports to tenants, including individualized support plans that include supports to access health services, as well as employment and opportunities for tenants to make connections with other community groups. Tenants will also receive two meals a day: buffet breakfast and dinner.
This site utilizes a Housing First model (housing with wrap-around supports) that assist tenants along a recovery continuum. We strive to minimize the harms associated with drug use by providing education and resources for safer use, thus reducing harms for both the individual and the community. Non-stigmatizing and honest discussions occur along a recovery continuum that includes conversations and referral to detox, treatments, addictions counselling and other support services.
Additionally, all our staff are trained in the administration of naloxone, a medication which reverses the effects of an opioid overdose.
Coast Mental Health has organized a Community Advisory Committee for this housing project. The purpose of the Committee is to build and maintain positive relations amongst the community, the building operators and the housing program partners. The kick-off meeting for the CAC occurred Tuesday, October 16, 2018. Committee representatives include four community members ( local residents, businesses and community organizations), Maple Ridge Police Department, Maple Ridge Fire Department, City of Maple Ridge, BC Housing, Fraser Health, Coast Mental Health and Open Door Church.
A total of 14 staff members will provide rotating shifts 24/7, 365 days a year. Staff will include trained mental health workers available 24/7 a week, an on-site manager, home support staff, a seven day a week cook, as well as maintenance staff. Additionally, we provide 24/7 on-call support to our staff.
Coast Mental Health will take possession of the 53 studio homes in Maple Ridge on Monday, October 15, 2018. Each home is about 150 sq. ft. and contains a private bathroom. Three of these homes will be wheel chair accessible. Pets are also welcome.
Coast Mental Health is an experienced non-profit housing providers, leading community based mental health services for more than 45 years. We opened our first housing project in 1974. Today, we operate more than 48 supported housing sites in neighbourhoods across Metro Vancouver, and we are one of the largest supported housing operators in Canada.
With a client-focused and community-based approach, we provide a framework for community based mental health care by implementing the three essential pillars of sustained recovery: Housing, Support Services and Employment and Training.
We work side-by-side with clients, donors, governments and partner agencies to build homes and communities where people living with multiple barriers can thrive.
Coast Mental Health is responsible for the management of the building, but they will receive funding from BC Housing to operate and provide support services for the next three years.
Coast Mental Health believes that there are three pillars to sustained recovery: 1) Housing 2) Support Services and 3) Education and Training. Access to affordable housing and community-based support services provides the stability in people’s lives to assist them as they rebuild life skills and reconnect to their community.
Contact the City's Licences & Bylaws Department at 604-467-7384 or 604-467-7305 so that we can update our records.
Contact our Licences & Bylaws Department at 604-467-7384. Be prepared to provide the following:
As of March 17, all MRLC memberships were frozen due to COVID-19. Membership pass holders have the option to unfreeze or continue to freeze their account. Members can choose what registration method works best for them – either pay-as-you-go or using their MRLC membership.
Pass holders are not required to use their memberships to pay for registered use of the Fitness Centre. You have the option to pay-as-you-go for registration. Be aware that if you choose to unfreeze your account, you cannot refreeze it.
To ensure the safety of patrons, staff and our community, registration for the Fitness Centre is mandatory. Registration allows us to track who is in our building and when and to ensure maximum participation numbers are monitored. Controlling the access to a building/facility is a recommendation of the Provincial Health Officer and Worksafe BC.
New practices and procedures were created to ensure the safety of our patrons, community and staff. Some of the measures include:
In addition to the measures taken above, there is increased COVID-19 related signage in the facility to ensure that all Fitness Centre users are informed on signs, symptoms and risks of using the facility during the COVID-19 pandemic.
Please come prepared to work out. We ask that you bring minimal items with you. There will be no access to lockers or cubbies. If you need to bring a bag, please keep it small.
For your safety and to mitigate the spread of COVID-19:
Yes. However to guarantee your time in the squash or racquetball court please reserve your sport court timeslot online. Visit www.mapleridge.ca/1484 .
Customers should arrive no earlier than 10 minutes prior to their registered work out time. Please wait on the designated physical distancing markers outside of the main entrance doors. A Parks, Recreation & Culture (PRC) staff will welcome you into the facility at your designated time. As you enter the facility you will be reminded to sanitize and wash your hands frequently.
For more information about gymnasium activities please visit www.mapleridge.ca/1451.
When you register for a timeslot at the Fitness Centre, you will have access to:
To reduce the amount of high touch points and gathering places, PRC staff has reduced the amenities that patrons historically have had access to. Patrons will not be able to use the lockers, change rooms, showers, water fountain and/or water bottle refill station, gymnasium, sport courts or aquatic facility.
Wearing PPE is not required when entering the Maple Ridge Leisure Centre or using the Fitness Centre. The choice of wearing PPE is up to the discretion of the individual.
Facemasks and/or gloves can be worn to help protect you and those around you - you can learn more on the BC Centre for Disease Control website.
Yes. To do this you will have to call our registration line at 604-467-7422 to ensure that you only pay a one time fee. Please note that you will only be charged a one time fee for a back-to-back booking. This does not apply for two bookings on the same day hours apart.
If a patron is exhibiting symptoms of COVID-19, PRC staff will ask that they do not enter the Maple Ridge Leisure Centre and self-isolate for the recommended 14 days. A note will be made on the users account and they will be unable to register for any Fitness Centre timeslots until their self-isolation is over.
The City will support Public Health in communicating community transmission occurrences.
If you notice another Fitness Centre user who is not following physical distancing rules or who may be displaying symptoms of COVID-19, please notify a Fitness Centre Supervisor or a Customer Experience staff.
If you have a Leisure Access Pass and would like to register for a Fitness Centre timeslot, you must call the registration line to register by phone at 604-467-7422. Support workers of Leisure Access Pass holders are required to pay the admission fee prior to their registered timeslot. Both pass holder and support worker will be added to the timeslot.
Yes. To avoid losing your deposit, cancellations can be done through email (email@example.com) prior to your scheduled timeslot. To receive your refund and/or deposit you must email registration 24 hours prior to your timeslot.
Yes, you can book an orientation of the Fitness Centre. To book an orientation you must call our registration line at 604-467-7422 as we have limited orientation timeslots available throughout the day.
FortisBC provides information on what to do with your gas appliances before a flood, during evacuation, and after the flood.
BC Hydro advises that water and electricity do not mix, if your home floods you must leave immediately.
Canada Mortgage and Housing Corporation advises that after a flood, it's important to restore your home to good order as soon as possible to protect your health and prevent further damage to your house and belongings. Whether you do the work yourself or hire a contractor, their handy checklist will help you organize the clean up. Immediate action is important. Your house and furnishings are less likely to grow mould if they are dried within 48 hours.
Flood waters pose a far greater risk to life and injury than most people realize. The Ministry of Environment has some helpful information on Flood Water Hazards - Threat to Life. The Provincial Emergency Program offers these personal safety tips if you need to leave.
Emergency Social Services (ESS) provides short-term assistance to British Columbians who are forced to leave their homes because of fire, floods, earthquakes or other emergencies. This assistance includes food, lodging, clothing, emotional support, and family reunification.
Fraser Health offers community services that deal with personal and environmental health. They will be monitoring the sewer system along with the City and posting regular updates.
Fraser Health offers community services that deal with personal and environmental health. They will be monitoring the quality of the drinking water along with the City and posting regular updates.
Once you've experienced flooding, here's what you can do: Flood Information for Home Owners and Home Buyers.
As people transition into the new modular housing, Fraser Health will provide a number of health care services, including primary care and support for mental health and substance use concerns. In addition, Fraser Health will continue to provide support to people in the Maple Ridge community who are homeless.
A Fraser Health nurse practitioner actively reaches out to vulnerable at-risk individuals in the community to identify and address their primary care needs, including the needs of people who have transitioned into the modular housing or are homeless. The nurse practitioner meets people wherever they are located, whether it is in new modular housing, the primary care clinic at the Salvation Army, or in the community. The nurse practitioner also provides primary care to people who are connected to the Intensive Case Management team.
If a person residing in modular housing needs support for a mental health and/or substance use concern, modular housing site staff will connect them to a case manager based in the community who will provide ongoing care. To support people who are homeless and may have mental health and/or substance use concerns, a public health nurse, mental health nurse and substance use outreach worker actively engage with people in the community who do not have housing.
The clinicians regularly interact with the homeless population, and provide harm reduction supplies and vaccinations to people as needed. When appropriate, the clinicians will connect people to primary care services, mental health services, and/or substance use services in the community and will encourage people to seek treatment in a clinical environment if a higher level of care is required.
Fraser Health will continue to provide outreach health services to people wherever they are located. These services include mental health assessments, harm reduction services, medication monitoring and provision, linkages to treatment services, and assistance in accessing primary care.
The Maple Ridge Intensive Case Management (ICM) team is operated by RainCity Housing and Support Society. In Maple Ridge, the ICM team is a team-based model of care, providing services to people with severe substance use concerns who may be mentally ill and homeless.
The ICM team includes mental health and substance use clinicians, a nurse practitioner, an addiction physician, a psychiatrist, housing outreach workers, and peer support workers who work with this vulnerable population to provide them with services to find and maintain housing. They help a person address their substance use, mental illness, general health and other needs in order to stabilize their lives. The team will go to wherever a person is located to provide the services they need.
The goal of this team, including care providers and community partners, is supporting people to recover and integrate back into the community.
In Maple Ridge, Fraser Health has robust services to engage with people who have mental health and/or substance use concerns.
Maple Ridge Mental Health and Substance Use Services engages with clients and meets them wherever they are located in the community. For example, some clients may be comfortable receiving care in a clinical environment, while other clients may need support from an outreach worker who meets them in the community.
Maple Ridge Mental Health Services provides a broad range of supports to clients, depending on what their needs are. These services include:
In Maple Ridge, Fraser Health contracts Alouette Addictions Services to provide substance use counselling, harm reduction supplies, and first-line treatment for opioid use using medications such as Suboxone and methadone.
For more information about community-based mental health and substance use support services available in Fraser Health, please visit Fraser Health’s website.
Harm reduction refers to policies, programs, and practices that aim to reduce the health, social, and economic consequences of substance use without necessarily reducing the amount of substances a person uses.
Harm reduction practices provide access to services to all members of the community, connect and care for those who use substances, reduce sexually transmitted infections, and help reduce substance-related harms including infections, the spread of disease, and the number of deaths due to overdose.
Get New/Sterile Supplies Safer injection and safer smoking supplies help to reduce the risk of spreading HIV and Hepatitis C, and are available throughout Fraser Health communities and public health units. The Maple Ridge public health unit is located at 400-22470 Dewdney Trunk Road.
Get Take Home Naloxone Naloxone is a safe and highly effective medication that reverses the effects of opioid overdose.
Naloxone is available in BC without a prescription. Take Home Naloxone kits and training are available at no cost for community members who use substances or have a history of substance use, and/or are likely to witness and respond to an overdose.
For a list Take Home Naloxone distribution sites in Maple Ridge, please visit Fraser Health’s website.
Residents are advised to obtain Fraser River flood forecast information from the Emergency Management BC website. Regular freshet updates are also available at the BC River Forecast Centre website.
The City of Maple Ridge also has a web page with valuable information and links to resources.
Here is a link to flood preparation information for home owners prepared by Emergency Management BC.
The City of Maple Ridge has developed our Emergency Response Plan for flooding based on data collected and released by the BC River Forecast Centre. The River Forecast Centre notes that their models can change due to weather conditions (extreme heat or rainfall) which may make river levels change rapidly.
As a precaution the City of Maple Ridge has established a central sandbag depot that will be active for the duration of the Fraser River Freshet. If you have not received a Flood Advisory notification sandbagging may be premature. We recommend that you focus on other advance planning recommendations located on the City website.
The depot is located at ‘Albion’s Bradley’s One Stop Landscape and Garden Supplies’ and will be open to the public from 8:00 am until 6:00 pm daily. The address is 23549 Lougheed Highway, Maple Ridge, Phone: 604-836-9274.
People who receive an Evacuation Alert need to prepare to leave quickly in the event an Evacuation order is issued. Here is the information we distribute as part of an Evacuation Alert:
It is very important that residents follow the directions of emergency services personnel if an Evacuation Order is issued.
As soon as advised, those affected should leave their homes or businesses and register at the reception Centre so we know that you are safe. After that you are encouraged to seek accommodation with friends and relatives in unaffected areas or if you require assistance with lodging please alert the staff at the Reception Centre.
We will have first responders go door-to-door to deliver the Evacuation Notice to properties that may be impacted by flooding.
City staff will also post updates on our website
If you would like to get these alerts directly to your email or smartphone please go to our website and use the ‘Notify Me’ link to subscribe to the ‘Fraser River Alerts’ which is part of the Alert Centre menu. The City of Maple Ridge will also post links to the updates on our social media sites on Facebook (www.facebook.com/yourmapleridge) and Twitter (@yourmapleridge).
While it is difficult to predict, weather patterns and forecasts will be the primary indicator of Fraser River water levels. The City relies on the BC River Forecast Centre for regularly updated flood forecasts. We issue Evacuation Alerts and information notices based on the most up-to-date projections and observed water levels on the Fraser or Alouette Rivers.
In general, the exact time frame and level of high water is entirely dependent on weather patterns. A rapid heating pattern would result in higher water levels over a shorter duration, and a cooler pattern in lower water levels over a longer duration. The forecasts of the BC River Forecast Centre and observed conditions in the community are used by the City of Maple Ridge to determine when an Evacuation Alert or Evacuation Order are ended.
The Sewer System for the City of Maple Ridge is well protected from the impacts of flooding related to the Fraser River freshet. There may be localized impacts for homes that have water ingress into basements. City staff will work with homeowners to identify those impacts in the recovery phase after a flood.
The City’s water supply, part of the Metro Vancouver water system is well protected from the impacts of flooding related to the Fraser River Freshet. There may be localized impacts for homes that have water ingress into basements.
Citizens who get their water from a well should follow Fraser Health guidelines for reactivating a well after a flood event.
You have the right to request any record in the custody or control of the City of Maple Ridge.
Bylaw complaint records are only available through a formal FOI request. In accordance with City Policy 5.29, personal information that is reasonably capable of identifying a particular individual either alone or when combined with information available from other sources, where the information reasonably permits identification of the individual to those seeking to collect, use or disclose it, will not be released.
Pursuant to Section 15(1)(d) of the Freedom of Information and Protection of Privacy Act the City will not reveal the identity [complainant name, personal information of the complainant or information that reasonably permits the identification of the complainant] of a confidential source of law enforcement information. Personal information recorded about an identifiable individual, including the complainant and alleged violator shall be kept confidential unless written consent for disclosure is received from that person.
Submit a Fire Department Records Request.
You should always start by making an informal request. To do this, contact the department that you think might have the information you are looking for.
If you are told that information is not routinely available, then you may make an FOI request for records containing that information. Your FOI request must be made in writing and must specify whether you want to receive copies of the records or view the records in person. FOI Request Forms are available online above on this page or can be downloaded as a pdf format and then by submitted by hand, mail, email or fax to:
Corporate Officer City of Maple Ridge 11995 Haney Place Maple Ridge BC V2X 6A9
Fax 604-467-7329 Email
When you make an informal request for information, the department that has this information may charge you a fee to cover its costs in processing your request. Each department is responsible for setting its own fees.
If there are extensive costs involved in retrieving and reproducing records to meet the request, you will be provided with a fee estimate before the application is fully processed that includes a breakdown of the individual costs being charged. We may also require a deposit.
The City may waive all or partial fees based what is fair and equitable in the circumstances of your request, including whether the payment will cause financial hardship or whether the requested records relate to a matter of public interest.
There is, however, no charge for your own personal information or for the first three hours spent searching for and retrieving the records.
Our fees are set out in the Schedule of Maximum Fees set by the Province in the Freedom of Information and Protection of Privacy Regulation. They include the following for non-commercial applicants:
To reduce fees and to minimize taxpayer expense, please narrow your request as much as possible. If possible, please let us know what department has the records you are requesting. Please specify a date range of the records you are requesting.
When you make an informal request, the department you approach will respond to you as quickly as possible. Depending on the kind of information you are requesting, you may be able to get an answer over the phone.
The Freedom of Information and Protection of Privacy Act requires us to respond to your FOI request within 30 days of receiving it (we may extend this time if your request is especially complicated). The Act allows us to withhold information if the release would be an invasion of privacy or cause harm by one of the means listed in the act, such as harming a law enforcement investigation or threatening an individual’s health or safety.
If we deny you access to any record or part of a record, you have the right to ask for a review by the independent Information and Privacy Commissioner, an officer of the legislature who is independent of the government. A decision of the Commissioner is final, subject to certain limited judicial reviews.
Office of the Information and Privacy Commissioner for British Columbia PO Box 9038 Stn. Prov. Govt. Victoria BC V8W 9A4
Tel: 250-387-5629 Fax: 250-387-1696 Email
If we have your personal information, it may be contained in a number of different files. If you believe that we have personal information about you, you should contact the department where you think this personal information is located and ask for that information. If you are unsure which department may have this information, please contact the Corporate Officer for assistance.
To minimize taxpayer expense, please specify what kind of information you are requesting. You should not make an FOI request for your personal information unless you are unable to get what you need through informal channels.
The Act protects personal privacy by restricting the collection, use and disclosure of personal information. Please note that only private individuals have personal privacy rights, businesses do not.
We only collect personal information when we have the clear authority to do so, or when the collection is related directly to and is necessary for an operating program. When we are collecting personal information, we must do so directly from you, unless we have legal authority to collect the information from another source. These rules apply even if another government body holds the personal information.
The personal information must only be used for the purpose it was collected or for a use consistent with the reason it was collected. We may also use or disclose personal information in other ways, but only if we have legal authority to do so. We have security arrangements to protect personal information from unauthorized use or disclosure.
For example, we will usually disclose copies of any letters you send to the City after removing your name, address, telephone number and any information that may reasonably be used to identify you.
We will make an exception to this rule when we deem that releasing your name and address would not be an unreasonable invasion of your privacy. For example, we will usually release your name and address if you sent a copy of your letter to Mayor and Council or to any person or organization outside of the City.
If you believe there is an error or omission in your personal information, you have the right to request us to correct it. We will carefully consider your request and respond to you as soon as possible.
No, you do not have to use your membership to pay for your timeslot. This program is being offered for FREE!
To ensure the safety of patrons, staff and our community registration for the GMYC Active Area is mandatory. Registration allows us to track who is in our building and when and to ensure maximum participation numbers are monitored. Controlling the access to a building/facility is a recommendation of the Provincial Health Officer and Worksafe BC.
In addition to the measures taken above, there is increased COVID-19 related signage in the facility to ensure that all facility users are informed on signs, symptoms and risks of using the facility during the COVID-19 pandemic.
We ask that you bring minimal items with you and your own equipment for the designated timeslot. There will be no access to lockers or cubbies. If you need to bring a bag, keep it small.
Customers should arrive no earlier than 10 minutes prior to their registered timeslot. Please wait on the designated physical distancing markers outside of the Greg Moore Youth Centre entrance doors. A staff will welcome you into the facility at your designated time. As you enter the facility you will be reminded to sanitize and wash your hands frequently.
Parks, Recreation & Culture staff are following the viaSport Activity Chart and gradually implementing activities/sports that have completed the Return to Sport Guidelines. The Activity Chart outlines what types of activities that can be considered for facilities as we transition through the various return stages.
To help mitigate the transmission of COVID-19, we are eliminating and/or reducing equipment in activities.
When I register for the Active Area at the GMYC, I will have access to:
To reduce the amount of high touch points and gathering places, our team has reduced the amenities that patrons historically have had access to. Patrons will not be able to use the lockers, water fountains and water bottle refill station, lounge, kitchen, concession, skate/scoot tools, helmet rentals (Please Note: Helmets are mandatory for some activities so remember to bring your own).
Wearing PPE is not required when entering the Maple Ridge Leisure Centre or GMYC Active Area. The choice of wearing PPE is up to the discretion of the individual.
Facemasks and/or gloves can be worn to help protect you and those around you - you can learn more on the BC Centre for Disease Control website.
If you notice another participant who is not following physical distancing rules or who may be displaying symptoms of COVID-19, please notify a staff member.
If a patron is exhibiting symptoms of COVID-19, staff will ask that they do not enter the GMYC and self-isolate for the recommended 14 days. A note will be made on the users account and they will be unable to register for any programs until their self-isolation is over.
The City will support Public Health in communicating community transmission occurrences.
If you have a Leisure Access Pass and would like to register for a Day, you must call the registration line to register by phone at 604-467-7422.
Support workers of Leisure Access Pass holders are required to register in addition to the participant.
As of March 17 all MRLC memberships were frozen due to COVID-19. Membership pass holders have the option to unfreeze or continue to freeze their account. Members can choose what registration method works best for them – either pay-as-you-go or using their MRLC membership.
No. Pass holders are not required to use their memberships. You have the option to pay-as-you-go for registration. Be aware that if you have chose to unfreeze your account, you cannot refreeze it.
To ensure the safety of patrons, staff and our community registration for Group Fitness is mandatory. Registration allows us to track who is in our building and when and to ensure maximum participation numbers are monitored. Controlling the access to a building/facility is a recommendation of the Provincial Health Officer and Worksafe BC.
In addition to the measures taken above, there is increased COVID-19 related signage in our classes to ensure that all participants are informed on signs, symptoms and risks of participating during the COVID-19 pandemic.
Please come prepared to work out. We ask that you bring minimal items with you. There will be no access to lockers, cubbies, washrooms or water fountains. If you need to bring a bag, keep it small.
Fitness classes will take place in Multi Use #1 or in Multi Use #5 in the Maple Ridge Leisure Centre
Participants should arrive no earlier than 10 minutes prior to their registered fitness class. Please wait outside of the space until a Fitness Instructor welcomes you.
Participants of the group fitness classes will not be able to access the Maple Ridge Leisure Centre at this time.
Wearing PPE is not required when attending a group fitness class. The choice of wearing PPE is up to the discretion of the individual.
If you notice another patron who is not following physical distancing rules or who may be displaying symptoms of COVID-19, please notify your Fitness Instructor.
If a patron is exhibiting symptoms of COVID-19, PRC staff will ask that they do not attend the Fitness Class and self-isolate for the recommended 14 days. A note will be made on the users account and they will be unable to register for any Fitness Centre timeslots until their self-isolation is over.
All programs are by registration only. Should a patron or a participant leave a program due to illness, staff will make a note on their file and remove their registration access to any programs for the recommended 14 days.
At the time of registration, patrons are aware and have acknowledged that at the time of participation they are symptom free.
Before participating in any PRC program we ask that all participants perform a self-assessment. At this time they will answer a series of questions. Do I have a fever? Do I have a cough? Have I been exposed to COVID-19? Etc. If a patron answers yes to any of these questions they will be required to leave the area.
Yes. Cancellations can be done through email (firstname.lastname@example.org) or phone (604-467-7422) prior to your scheduled timeslot.
No, you do not have to use your membership to pay for your Gymnasium timeslot.
As of March 17, all Maple Ridge Leisure Centre memberships were frozen due to COVID-19. Membership pass holders have the option to unfreeze or continue to freeze their account. Members can choose what registration method works best for them – either pay-as-you-go or using their membership. Be aware that if you have chosen to unfreeze your account, you cannot refreeze it.
To ensure the safety of patrons, staff and our community registration for the gymnasium is mandatory. Registration allows us to track who is in our building and when and to ensure maximum participation numbers are monitored. Controlling the access to a building/facility is a recommendation of the Provincial Health Officer and Worksafe BC.
In addition to the measures taken above, there is increased COVID-19 related signage in the facility to ensure that all gym users are informed on signs, symptoms and risks of using the facility during the COVID-19 pandemic.
Please come prepared to use the gymnasium. We ask that you bring minimal items with you and your own equipment for the designated timeslot. There will be no access to lockers or cubbies. If you need to bring a bag, keep it small.
Customers should arrive no earlier than 10 minutes prior to their registered Gymnasium timeslot. Please wait on the designated physical distancing markers outside of the main entrance doors. A staff will welcome you into the facility at your designated time. As you enter the facility you will be reminded to sanitize and wash your hands frequently.
Parks, Recreation & Culture staff are following the viaSport Activity Chart and gradually implementing gymnasium activities/sports that have completed the Return to Sport Guidelines. The Activity Chart outlines what types of activities that can be considered for facilities as we transition through the various return stages.
To help mitigate the transmission of COVID-19, we are eliminating and/or reducing equipment in gymnasium activities. Equipment that is provided are larger items (pickleball nets, badminton poles, etc.) that are not easy for patrons to transport.
If you arrive to your gymnasium activity timeslot and have not brought equipment with you please speak with a Fitness Centre Supervisor. We can arrange to lend patrons equipment for the activity.
Parks, Recreation & Culture is following the Provincial Sport Organizations (PSO) Return to Sport Guidelines. These guidelines provide recommendations and best practices for returning to sport during COVID-19. For a full list of PSO Return to Sport Guidelines please visit their website.
Unfortunately, you cannot use the Fitness Center or the sport courts during your gymnasium timeslot. The Gymnasium activities are happening outside of sport court and Fitness Centre timeslots. Click here for information on Fitness Centre timeslots or sport court timeslots.
When you register for a Gymnasium timeslot, you will have access to:
To reduce the amount of high touch points and gathering places, our team has reduced the amenities that patrons historically have had access to. Patrons will not be able to use the lockers, change rooms, showers, water fountains and water bottle refill station, fitness centre, sport courts or aquatics facility.
Wearing PPE is not required when entering the Maple Ridge Leisure Centre or using the gymnasium. The choice of wearing PPE is up to the discretion of the individual.
If you notice another gymnasium user who is not following physical distancing rules or who may be displaying symptoms of COVID-19, please notify a Fitness Centre Supervisor or a Customer Experience staff.
If a patron is exhibiting symptoms of COVID-19, staff will ask that they do not enter the Maple Ridge Leisure Centre and self-isolate for the recommended 14 days. A note will be made on the users account and they will be unable to register for any Fitness Centre timeslots until their self-isolation is over.
If you have a Leisure Access Pass and would like to register for a Gymnasium timeslot, you must call the registration line to register by phone at 604-467-7422.
Support workers of Leisure Access Pass holders are required to pay the admission fee prior to their registered timeslot. Both pass holder and support worker will be added to the timeslot.
Yes. To avoid losing your deposit, cancellations can be done through email 24 hours prior to your scheduled timeslot.
Family Drop In is an opportunity for families to come to the Maple Ridge Leisure Centre and recreate. There will be limited equipment provided. To mitigate the risk of COVID-19, PRC staff encourage you to bring your own equipment. Each member of the family must register and pay admission.
As of Saturday August 15, two groups can book into one Registered Public Swim timeslot. Hammond Outdoor Pool will be separated with a lane rope length wise in the middle of the pool allowing two separate groups to enjoy the pool at one time. Everyone will have access to both deep and shallow water.
Your safety is always our priority! This change complies with health authority recommendations regarding spacing and participant numbers needed to maintain physical distancing.
We have introduced new rules and procedures at Hammond Outdoor Pool that will help mitigate the spread of COVID-19 that were created based on guiding documents from the Provincial Health Officer, Worksafe BC, the Lifesaving Society and the City of Maple Ridge. Rules and procedures include but are not limited to:
Please notify staff immediately if you are feeling uncomfortable about another patron’s behavior or condition at Hammond Outdoor Pool.
There are a number of amenities that patrons will not have access to/will have limited access to in order to mitigate the spread of COVID-19 at Hammond Outdoor Pool.
We encourage everyone to come to the facility ready to participate in your scheduled activity. Wear your swimsuit underneath your clothes and shower at home before and after your swim to help limit the amount of patrons in the change areas. Please note the following:
Please bring the following to your registered timeslot at Hammond Outdoor Pool:
Please note the following:
Cleaning at Hammond Outdoor Pool has been increased with close attention being paid to all high touch areas after each swim as per recommendations from the health authorities.
Spectators will not be allowed within the facility during scheduled activities at Hammond Outdoor Pool.
Viewing is welcomed outside of the gated area but please practice physical distancing throughout the surrounding park area.
To ensure the safety of patrons, staff and our community registration for all activities at Hammond Outdoor Pool is currently mandatory. Registration allows us to track who is in our facility and to ensure maximum participation numbers are monitored. Controlling the access to a building/facility is a recommendation of the Provincial Health Officer and Worksafe BC to help mitigate the spread of COVID-19.
Face masks should not be worn in the pool; however, the choice to wear Personal Protective Equipment (PPE) in other areas of the facility is up to the discretion of the individual. Wearing PPE is not mandatory in public places at this time.
Yes, you can cancel your registration for a drop-in activity at Hammond Outdoor Pool. To avoid losing your deposit, cancellations can be done through email (email@example.com) or phone (604-467-7422) prior to your scheduled timeslot.
Customers should arrive no earlier than 10 minutes prior to their registered activity at Hammond Outdoor Pool. Please wait on the designated physical distancing markers outside of the main entrance. A lifeguard will welcome you into the facility at your designated time.
Back-to-back timeslot registration is not permitted for Hammond Outdoor Pool to give everyone equal opportunity to visit. Thank you for your understanding.
The City will support Public Health in communication during community transmission occurrences.
At this time, you cannot use your existing membership to pay for registered activities at Hammond Outdoor Pool. We are accepting card payments over the phone (604-467-7422) and via online registration.
We are not accepting cash or card on site at Hammond Outdoor Pool. If you are unable to pay by card by phone or online, please contact our Customer Experience team at 604-467-7422 and they will be happy to discuss alternative payment options.
Hammond Outdoor Pool closes on September 7, 2020.
Pass holders are not required to use their memberships to pay for registered use of the Aquatics area. You have the option to pay-as-you-go for registration. Be aware that if you choose to unfreeze your account, you cannot refreeze it.
To ensure the safety of patrons, staff and our community, registration for the Aquatics area is mandatory. Registration allows us to track who is in our building, when they were here and to ensure maximum participation numbers are monitored. Controlling the access to a building/facility is a recommendation of the Provincial Health Officer and Worksafe BC.
The City will support Public Health in communicating community transmission occurrences.
If you notice another Aquatics user who is not following physical distancing rules or who may be displaying symptoms of COVID-19, please notify a Lifeguard or Customer Experience staff.
If you have a Leisure Access Pass and would like to register for an Aquatics area timeslot, you must call the registration line to register by phone at 604-467-7422. Support workers of Leisure Access Pass holders are required to pay the admission fee prior to their registered timeslot. Both pass holder and support worker will be added to the timeslot.
Yes. To avoid losing your deposit, cancellations can be done through email (firstname.lastname@example.org) prior to your scheduled timeslot. To receive your refund and/or deposit you must email registration 24 hours prior to your timeslot.
We are reintroducing pool activities in a stages that meet established safety protocols. During this time, we will be offering registered opportunities for Water Walking and Wall Exercises, Aquafit, Length Swimming, and public Group Swims.
No. The Hot Tub, Sauna, Steam Room, Rope Swing, drinking water fountains and Waterslide remain closed for this stage of reopening. We are working towards safely reopening all pool amenities in the future and will provide updates to the community as soon as they are available.Please remember to bring your filled water bottle from home.
Although limited lockers will be available for use, it is highly encouraged to leave all valuables at home and come to the pool ready to take advantage of your timeslot. Lockers are $0.25 per use, so please remember to bring your quarter! There are also wallet lockers located by the Customer Service desk that will be available for use.
Change rooms will be open AFTER your swim time only. You will be expected to arrive at the facility ready to participate. Remember, you will be lining up outside, so wear comfortable street clothes on top of your swim attire.
AFTER your swim, you are welcome to use the limited number of open change rooms. We do ask that you plan to shower at home after your swim as the showers will not be available at this time. Group showers on deck will be available at the shallow end of the competition pool. Just a reminder – this area is a no nude zone!
Washrooms within the universal change areas will remain open during all swim times.
Customers should arrive no earlier than 10 minutes prior to their registered activity. Please wait on the designated physical distancing markers outside of the main entrance. A staff member will welcome you into the facility at your designated time.
Wearing PPE (ie, a face mask) is not required at this time when entering the Maple Ridge Leisure Centre or using the Aquatic area. However, the health authorities may require us to change this in the future.
The Lifesaving Society of Canada does not recommend the use of face masks in an Aquatic environment as it will get wet and lose its effectiveness. It may also be difficult to breathe through a wet face mask.
The affected patron will be guided to a private location to evaluate their symptoms and allow for them to be isolated from others in the facility. All precautions will be taken to properly clean and disinfect areas with which the patron has come in contact.
We must allow the necessary time to evaluate and refine safety protocols before introducing additional programs and services. We plan to offer lessons in the near future once safety protocols have been solidified. Your safety is our priority!
Marking of lanes and areas of the pools will all be done by lane ropes to clearly denote the different sections of the pool. For the Group public swim, it will be clearly identified in our program registration area which area of the pool you are booking.
Sorry – at this time, you will be limited to the pool and activity for which you register. This way we can promote physical distancing in a controlled atmosphere for all participants.
No, you do not have to use your membership to pay for your sport court timeslot.
As of March 17, all Maple Ridge Leisure Centre memberships were frozen due to COVID-19. Membership pass holders have the option to unfreeze or continue to freeze their account. Members can choose what registration method works best for them – either pay-as-you-go or using their membership. Be aware that if you have chose to unfreeze your account, you cannot refreeze it.
To ensure the safety of patrons, staff and our community, registration for the sport courts is mandatory. Registration allows us to track who is in our building and when and to ensure maximum participation numbers are monitored. Controlling the access to a building/facility is a recommendation of the Provincial Health Officer and Worksafe BC.
In addition to the measures taken above, there is increased COVID-19 related signage in the facility to ensure that all Leisure Centre users are informed on signs, symptoms and risks of using the facility during the COVID-19 pandemic.
Customers should arrive no earlier than 10 minutes prior to their registered sport court timeslot. Please wait on the designated physical distancing markers outside of the main entrance doors. A Parks, Recreation & Culture staff will welcome you into the facility at your designated time. As you enter the facility you will be reminded to sanitize and wash your hands frequently.
Unfortunately, you cannot use the Fitness Centre during your sport court timeslot. To manage facility maximums we cannot have any patrons cross over between areas.
The gymnasium is not open at this time. Parks, Recreation & Culture is reopening indoor facilities in a controlled and careful manner and only after the appropriate safety plans and measures have been put in place.
When you register for a sport court, you will have access to:
To reduce the amount of high touch points and gathering places, Parks, Recreation & Culture staff has reduced the amenities that patrons historically have had access to. Patrons will not be able to use the lockers, change rooms, showers, water fountains and water bottle refill station, gymnasium or aquatics facility.
Wearing PPE is not required when entering the Maple Ridge Leisure Centre. The choice of wearing PPE is up to the discretion of the individual.
We will not be providing racquetball or squash equipment to mitigate the risk of transmission of COVID-19 and eliminate contact/high touch points.
If you arrive to your sport court timeslot and do not have equipment please ask a Fitness Center Supervisor and we can arrange to lend you equipment for that day.
If a patron is exhibiting symptoms of COVID-19, staff will ask that they do not enter the Maple Ridge Leisure Centre and self-isolate for the recommended 14 days. A note will be made on the user’s account and they will be unable to register for any Parks, Recreation & Culture programs until their self-isolation is over.
Yes. To avoid losing your deposit, cancellations can be done through email prior to your scheduled timeslot.
As per the Return to Sport Guidelines, BCRPA, Worksafe BC and the Provincial Health Officer, our top priority is the safety of our patrons, staff and community. Individual use of the sport courts follows the recommendations of physical distancing and provides the safest environment for those looking to return to the sport of squash and/or racquetball.
Yes you can. To register in back to back timeslots for the Fitness Centre and Sport Courts or vice versa, you will need to call our registration line at 604-467-7422. Please be aware that this is only for back-to-back bookings and not two bookings in the same day.
If two individuals want to work on skill development, they must maintain current physical distancing standards (2 meters apart at all times). At this time, scrimmaging and or game play (any form of competition) will not be allowed.
In line with Phase Two of the viaSport Return to Play Guidelines, our sport courts will be available for individual use or for 1-1 coaching purposes. We will continue to monitor and evaluate (weekly) our sport court use, and modify activity levels based on the direction of Provincial Sport Organizations and the Province of BC.
Application for EmploymentThe City of Maple Ridge uses an applicant tracking system for candidates wishing to view available career opportunities, apply for currently posted positions, or set up a job alert to receive email notifications of new employment opportunities in your field of interest. We welcome you to register with us today and find out more about our new opportunities as they arise.
Apply online using our career portal. Everyone who applies for a position with The City of Maple Ridge is required to create an applicant profile and complete an online application.
***Please include a resume and a cover letter highlighting any relevant work experience and qualifications that match the position. Please upload your cover letter followed by your resume together in a single PDF file.
What information will I be asked to provide?You will be asked to provide personal information such as your name, address and phone number. You will also be asked to provide information about your education and employment history. Depending on the position, you may also be asked to submit transcripts, a driver's abstract and samples of your work.Please gather this information before beginning the application process and ensure the documents you are attaching are not password protected or encrypted
At what stage of the recruitment process will I need to submit my credential(s)? If you are selected for an interview and the position requires transcript(s) and/or credential(s) (training requirement, diploma, degree, designation) you can upload copies and/or bring copies to the first interview. If you are the successful candidate, you will need to provide copies of your credentials as a condition of employment.
To whom should I address my cover letter? As the hiring manager differs per competition, it is best to address your cover letter in generic terms such as “Hiring Committee”, “Human Resources” or “To whom this may concern”. Please be sure to include the Competition Number (i.e. 20) noted on the posting.
I am unable to submit an online application. What should I do? If you are having technical difficulties with the online application process, please email email@example.com. Do I have to take any tests or assessments as part of the recruitment process?Our recruitment processes vary by position, however, we do conduct skill and knowledge based testing, as well as a personal profile analysis (for select positions).
There are many different types of career opportunities with the City; temporary full-time, auxiliary, full time and part-time positions.
You will need to apply again if the posting number is different unless otherwise noted on the posting (i.e. previous applicants need not reapply).
In order to remove your application, please email firstname.lastname@example.org
Unfortunately, we cannot accept late applications.
You cannot re-apply for the same job opportunity, however you can update your application or resume by emailing the Human Resources Department at email@example.com. An HR representative will be able to assist with making changes to an existing application if requested.
If you are experiencing an error in completing the pre-screen questions or uploading your resume, please click on the green client support icon at the bottom left of the screen for online assistance with the VidCruiter career portal. For any additional questions, please email the Human Resources Department at firstname.lastname@example.org and an HR representative will contact you as soon as possible.
No, the email address is used as a unique identifier for each applicant.
No, all candidates must apply through our online Career Portal. We do not accept resumes via email, fax or in person. If you do not have access to a computer, one is provided in City Hall or at the Public Library.
A valid email address is a requirement to successfully create your unique profile and apply for positions at the City. You can set up a free email address using many public websites such as Outlook, Gmail and Yahoo. These can be set up and accessed from any computer.
Human Resources typically contacts candidates within 2 weeks following the interview.
Once your application is successfully submitted, you will receive a confirmation email. Please note that if you are creating a profile for the first time, you will receive a confirmation of profile email and once you have successfully applied, you will also receive an application email.
You may also login to the career portal and click on Update My Info to confirm if your application has been received. The Application History link lists all of the postings you have applied for, and the stage they are at. If you do not receive a confirmation email, please reach out to email@example.com
There are several potential steps in the recruitment process:
Candidate resumes are screened and those selected for an interview are contacted. You may receive a telephone interview or a face-to-face interview. Generally, the first interview is a standard behavioral based interview and the second involves a presentation.
Testing and/or presentations may also be required depending on the opportunity. For all administrative positions, a minimum testing is required in the MS Office Suite, typing speed and data entry.
If you are a preferred candidate then you will proceed with reference checking. However, reference checking will not be done without your consent. You will be required to complete a reference consent form and provide contact information for three professional references.
Verifications of qualifications will also be done.
If you are considered for a position, you will be contacted by a hiring supervisor or a member of our Human Resources Department for an in-person or phone interview. You may be interviewed several times by more than one member of our team.
In some cases, you may be selected for a pre-screening telephone interview, where you will be given a questionnaire used to match your skills and experience against your chosen job opportunity. This is your chance to sell yourself and your skills, so be sure to let us know why you are the best person for the job.
You may be invited to attend one or more in-person interviews where we will try to learn more about you and your qualifications. This is also your opportunity to learn more about the City of Maple Ridge and the position for which you are applying. You may be asked to provided professional references at this stage.
What can I expect during the Interview?
Our interviews are structured around behavioural-based and technical questions, and may consist of or two or more interviewers. We also appreciate that through the interview process, candidates are assessing us as a potential employer and therefore we enjoy taking the time to answer any questions candidates may have about working at the City.
How many people can I expect on an interview committee?
At the interview, you can typically expect to meet with a selection committee of 3 to 4 representatives (depending on the position).
Why are some openings not posted on the Careers page?
The City is committed to finding the best person to fill open positions. If an opportunity arises for which it is believed we have a qualified internal candidate, the posting may not appear on the Municipal Website.
Yes, many positions at the City of Maple Ridge require Police Information Checks. See the job posting for details.
Payment can be made online as long as you have the ticket number and one of the following forms of payment; MasterCard, Visa or certain Debit cards (TD Canada Trust, Bank of Montreal, Scotiabank and RBC Royal Bank). Payment may also be made by calling the Licences & Bylaws Department at 604-467-7305 (press 2 for ticket payments) we accept Visa, MasterCard or American Express. Payments can also be made in person at 11995 Haney Place, Maple Ridge, BC via cash, debit card, cheque, Visa, MasterCard, or American Express. Or you can mail us a cheque (made payable to the City of Maple Ridge) to the above address, please include either a copy of the ticket or be sure to clearly identify the ticket # on the cheque.
Both parking tickets and municipal tickets can be paid online as long as you have the ticket number and one of the following forms of payment; MasterCard, Visa or certain Debit cards (TD Canada Trust, Bank of Montreal, Scotiabank and RBC Royal Bank).
Disputes must be in writing by the Registered Owner of the vehicle shown on the ICBC insurance documents and they must be submitted within 14 days of the date the ticket was issued. You may download a ticket dispute form or write a letter to the Licences & Bylaws Department be sure to include the ticket number, the reason for disputing and the registered owner’s contact information (address, phone number, email address).
Staff will review the dispute and contact the disputant/registered owner to advise if the ticket stands or will be waived. While the dispute is pending a decision, the time frame for the prompt pay reduction is put on hold. If you don't agree with the decision, you may request that the ticket proceed to Small Claims Court for a dispute hearing.
Not all tickets are reducible. If you've been issued a ticket which benefits from a reduced fine for prompt payment but are submitting a dispute, the time allocated to pay at the reduced fine amount is put on hold until the dispute is resolved.
You can obtain a copy of your legal plan showing the lot dimensions from the LTSA Land Title Office. To locate your property line pegs, look on your legal plans. If you are unable to locate the pegs using this information, you will have to hire a private land surveyor to resurvey the property and place new pegs. Local land survey offices are listed in the yellow pages.
A copy of your legal plan can be obtained directly from the LTSA Land Title Office:by using one of their Online Service Toolsby Emailby mail/visit the office: Suite 500 - 11 Eighth Street, New Westminster, BC, V3M 3N7
Property encumbrances such as right of ways and easements may be viewed at our Engineering Department counter as they have copies of most right of ways and can tell you what they are for. Copying is not permitted. If you require a copy of any of these plans, they must be obtained directly from the LTSA Land Title Office:by using one of their Online Service Toolsby Emailby mail/visit the office: Suite 500 - 11 Eighth Street, New Westminster, BC, V3M 3N7by phone at 604-630-9630
If you need to locate your service connection - water, sanitary or storm you can visit the Engineering counter at City Hall or phone 604-467-7339. If you are unable to locate the connection, you may call our Operations Centre at 604-463-9581 for assistance.
If you need to turn your water off, you will find that most homes have a main water shut off which is located where the water connection enters the house, usually in the basement or crawlspace. You can shut off the water supply to the house by closing this faucet handle. If there is a leak or break which requires the water to be shut off at the property line, please call the Operations Centre 24/7 at 604-463-9581.
If you need to report an after hours public works emergency, please call the Operations Centre emergency line at 604-463-9581.
For title searches and legal document information, please contact the Land Title Office at the following location:by using one of their Online Service Toolsby Emailby mail/visit the office: Suite 500 - 11 Eighth Street, New Westminster, BC, V3M 3N7by phone at 604-630-9630
BC Housing has created a web page with information on the housing proposals and updates on community consultations
The provision of housing and health care are the responsibility of the BC Government.
The BC Government has the legislative authority to develop these projects without following municipal zoning processes; however they have not exercised this authority in the development of supportive housing projects announced in other communities in BC.
It is expected that the BC Government will follow the usual City of Maple Ridge rezoning process.
The rezoning process does not begin until a formal application is filed with the City. Here is a chart that outlines the City’s rezoning process. .
* Taken from the Local Government Act - After the hearing, the Council/Board, the council or board members, or committees may not hear from or receive correspondence from interested parties relating to the rezoning proposal. They can hear from their own staff, lawyers and consultants (Hubbard v. West Vancouver, 2005) but if they receive a delegation or correspondence they will be, in effect, reopening the hearing and will run the risk of having the bylaw quashed.
This page will be updated to alert citizens if a formal application is received for any of the proposals that were announced by the BC Government on January 11, 2018.
A development sign will be placed on the property a minimum of ten days before Council consideration of First Reading.
All items coming before Council are posted as part of the Meeting Agendas. The agendas can be found online.
The status of each property development application received by the City is available on our Land Development Application Viewer within a day of receipt.
The responsibility, authority and funding model to connect citizens to housing and healthcare supports rests with the Province, through BC Housing and Fraser Health. You can email and call your local Member of the Legislative Assembly. Following is the appropriate contact information.
We ask that you be respectful in your emails, letters and phone calls to your elected representatives.
Contact information for MLAs:
Online Registration begins Tuesday, June 16 at 8:00 AM at www.mapleridge.ca/1484. Phone registration begins Thursday, June 18 at 8:00 AM. There will be no in-person registration.
Online registration will be available 24/7.
If you do not have a credit card for online or over the phone payment, please call 604-467-7422 during registration hours and let our Customer Experience team know the program(s) for which you’d like to register and that you cannot pay with a credit card. They will happily explain your payment process options.
There will be no in-person registration for the 2020 Summer Program Guide to help mitigate the spread of COVID-19. Your safety is our priority!
You can register online starting June 16 at 8:00 AM at www.mapleridge.ca/1484 or by phone starting June 18 at 8:00 AM at 604-467-7422.
It is no secret that COVID-19 has impacted the number of programs we are able to safely run for Summer 2020. Our programming teams conducted risk assessments for each summer program and service according to the British Columbia Recreation & Parks Association guidelines, the BC Restart Plan and health authority recommendations.
The programs offered this summer were determined to be low risk and include numerous new protocols to ensure safety of staff and participants. We considered a number of factors throughout the assessment including ability to move the program outdoors, physical distancing protocols, personal protective equipment requirements, hand hygiene provisions and touch point sanitation and align with the Province’s approved Recreation Restart guidelines
We are working hard to make programs as safe as possible in this time of uncertainty. It is of the utmost importance that we all continue to follow the rules set by the health authorities to mitigate the spread of COVID-19.
All available programs have undergone a risk assessment and our staff have been trained on the latest safety procedures that align with health authority recommendations and Worksafe BC requirements ensure programs run as safely as possible. Physical distancing will be built into all our programs. Shared equipment use will be minimized or eliminated.
For all, personal protective measures can be implemented to increase your comfort and safety. Please refer to all current recommendations from Health Authorities regarding the steps you can take to increase your personal safety at this time. Personal hygiene measures such as increased hand washing are required and encouraged throughout programs.
If you are sick, stay at home. This expectation will be strictly enforced, no exceptions. Should a participant fall in, immediately call Customer Service at 604-467-7422 to advise and discuss next steps.
We understand that entering this “new normal” is unfamiliar territory and encourage you to reach out with your questions or concerns. Your safety is our priority! It is of the utmost importance that we all continue to follow the rules set by the health authorities to mitigate the spread of COVID-19; our program leaders and facilitators are here to help ensure all health recommendations are being followed.
If you notice that someone else in your program is not following the physical distancing and/or safety measures required of your program, please take steps to increase your personal safety immediately (ie, clean your hands, maintain physical distance, etc). Notify your program leader/facilitator so that they may address this with the participant.
Our regular cancellation policies are in place with the exception of one adjustment: Due to COVID-19, we have temporarily waived the necessity of a doctor’s note. Those who must withdraw from a multi-day program for medical reasons can do so without the note and need only inform City staff prior to the end of their multi-day program. Likewise, for single day camps, we will provide refunds without a doctor’s note should your child show symptoms the morning of camp. Please notify Registration as soon as possible.
If the Provincial Health Officer or Local Health Authority provide us with an update that requires us to limit our class sizes or to cancel your program, we will refund those who are impacted.
All available programs for Summer 2020 have undergone risk assessments which we hope you will consider when deciding whether or not to register for one of our programs.
All available programs for Summer 2020 have undergone risk assessments which we hope you will consider when deciding whether to register for one of our programs.
Aquatics programs have been traditionally offered with direct contact between staff and participants and, as a result, will not be running this summer to mitigate the spread of COVID-19. We are currently re-imagining how program delivery can happen safely and effectively will be coming later in our reopening phases.
We are unable to provide a time frame for repair of wooden pole street lights, however, they are generally repaired within 14 business days. If the repair exceeds this time frame please contact the Operations Centre and they will confirm that the request has been received by BC Hydro.
Hi! I am the Beast Bot. Ask me a question and I will do my best to answer. The more questions I get the smarter I become, so if I don't immediately return with the answer you were looking for, please feel free to leave a comment. and I'll do my best to learn the answer!
People commonly refer to me as “the horse clock” but I’m a lot more than that. My name is The Beast and I’m now online helping Maple Ridge resident get the information they’re looking for. There is also a statue of me standing on top of a clock outside of the Maple Ridge City Hall that was constructed by Don Brayford and installed in 1989.
Bravestarr was a line of toys manufactured by Matel which featured a robotic horse named Thirty.Thirty. Don Brayford the creator of the Beast was sited as being inspired by the design of the Thirty.Thirty toy.
Don was a father, a husband, a poet, an inventor, and the Electromechanical Operations Manager for the City of Maple Ridge for 22 years. Don was the architect and chief builder of the Beast, horse clock. I may be biased but I think Don’s pretty cool.
Unfortunately I stopped standing up on my hind legs in 2004. Advocating for the environment is hard work and this Horse needs its rest.
In the valley of the Golden Ears Mountains in Maple Ridge, ‘The Beast’ ran, and frolicked from the beginning of time in perfect harmony with the environment. Sadly, it came to pass that humans became extremely proficient in the destruction of the earth but they had not reckoned on the appearance of ‘The Beast’ who came thundering out of the Valley to protect Mother Nature. The clock is running with the souls and spirits of those who meant to destroy the earth and those soul trapped within will have to look over the world every hour and see what they have done for an eternity. Read the full poem here.
I was created to draw attention to the beauty of the Golden Ears and to the wealth of natural beauty that surrounds us. My essence is to promote the preservation of natural beauty. If we don’t take care of the environment, it’s going to take care of us.