Who To Call
Who to Call
The COVID-19 health emergency has resulted in a lot of changes in how we are interacting with each other and how our public agencies are dealing with calls for service. Here is a centralized resource list for you to find and access the best contact information for you to reach out to with your questions comments and concerns.
COVID-19 Related Calls for Service:
Quarantine Acts Complaints
People returning from foreign travel are required to self quarantine for 14 days and have agreed to theses conditions as part of the plan that they signed upon re-entering Canada. If they are out in the community against their quarantine plan you can call the RCMP non-emergency number at 604-463-6251. The RCMP is the lead agency for these complaints.
Non-Compliance of Businesses to Health OrdersDr. Henry has issued a number of Public health Orders to stop the spread of COVID-19. This includes the closure of some businesses and guidance on the operation of essential services to ensure social or physical distancing. If you are concerned about:
- Personal Service Establishments, including spas, salons, indoor gyms and other prohibited businesses still operating.
- Food Premises, including restaurants, mobile and grocery stores. Who have not enacted social or physical distancing practices
- Daycares that are operating without authorization
- Public or private swimming pools use.
Non-Compliance with Social Distancing & Safety Requirements in Maple RidgeThe City of Maple Ridge’s Bylaws Department is monitoring compliance with the Public Health Orders including businesses that are prohibited from operating, ensuring that essential businesses are following health orders and ensuring that people are complying with closures of parks and limits on large gatherings. We are doing this work in collaboration with Fraser Health as noted in this information.
The Bylaws Department is prioritizing responses based on life safety. The City has deployed non-bylaws staff to act as an education resource, the ‘Park Ambassador’ programs to help ensure compliance in the community.
You can call 604-467-7305. You can fax 604-467-7445. You can email a complaint to firstname.lastname@example.org. You can submit your complaint online here.
Construction Site ComplaintsDr. Henry has issued guidelines for the construction industry as an essential service. If you are concerned about the practices at a work site you can contact WorkSafeBC, the lead agency for these complains by calling 604-276-3100. Their website can be found here.
Non-COVID-19 Related Calls for Service
Urgent Life Safety Emergencies If you have an urgent emergency that requires police, fire or ambulance, please dial 9-1-1
City Hall Front Desk If you have any general enquiries or not sure who is best suited to field your question, comment or complaint, contact the front desk and a member of our staff will direct you to the appropriate department.
After Hours Tel: 604-463-9581
Ridge Meadows RCMP Police Services Do you have a non-emergency issue that requires the assistance of our local RCMP detachment? Contact our Ridge Meadows Police Services and they will be able to assist you.
Non-Emergency Tel: 604-463-6251
Report a crime online
Maple Ridge Fire & Rescue Do you have questions about fire bans, fire inspections or other issues regarding Fire and Rescue that you were unable to find at here. Please contact Maple Ridge Fire & Rescue using the following methods:
Non-Emergency Tel: 604-463-5880
Licenses & Bylaws Do you have any enquiries regarding licensing or bylaws in Maple Ridge? Contact our Licensing & Bylaws Department.
Submit a complaint online
Public Works Did you notice some City infrastructure that needs some repair, like a pothole or burnt out streetlight, and would like to submit a work order? Or maybe you have questions about some comments or questions about work already underway? Get in contact with our Public Works Department.
24-hour Dispatch: 604-463-9581
General InformationThese are extraordinary times that we are all dealing with and there is a heightened anxiety in the community as we all work together to get through the COVID-19 health emergency. The vast majority of people are working together to follow Dr. Henry’s Public Health Orders which is why those who are not doing the right things stand out.
It is frustrating when an adult removes the caution tape at a park or jumps a fence on to a closed field. When someone has their dog off a leash on their nightly walk or a group of kids gather at a local park it’s easy for this to become the moment when your anxiety bubbles over into anger. We hear you and we are responding to these incidents as quickly as we can.
All front line staff are prioritizing their work to address the most immediate life safety issues. Your patience is appreciated.
Don’t let this frustration stop you from the things that you and your family are doing to flatten the curve. We are in this together. All of these agencies are working hard to keep our community safe and educate everyone on the ‘new normal.’ As Dr. Henry says – be kind, be calm and stay safe.