FAQ

Content

The following information is provided to help to answer your most frequently asked questions. If you have not found what you are looking for please contact enquiries@mapleridge.ca.

Contact Council & Staff

Here you will find contact information for Mayor and Council, as well as key staff in every department.

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Municipal Services Cost Comparison with Household Costs

The Annual Citizens Report contains a summary of key financial data [PDF, 926KB] for the District of Maple Ridge each year. Here are pages 24 to 31 of the 2011 Citizens report that outline various aspects of the District's financial position. This year as part of the discussion on the 2013-2017 Financial Plan there was some discussion about the services the District provides versus other household spending. The graph on the top of page 29 outlines the monthly cost of Municipal Services compared to other common household costs.

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Building or Remodelling

• To obtain a permit to bring in fill for your property homeowners should contact Environmental Services for information and application forms.  
• To find out about the right-of-way on your property visit the Engineering Department which has copies of most right-of-ways. They can also tell you what the right-of-way is for.
• To obtain a photocopy of your legal plan, showing the lot dimensions, visit the Engineering Department front counter. There is a cost of $1.00. (Dimension information is only available in person). A site survey, which shows the forms/foundation placement on the lot, is available at the Inspection Services counter, depending on the age of the home.
• To locate your property line pegs check your legal plans first. If you are unable to locate the pegs using this information, you will have to hire a private land surveyor to re-survey the property and place new pegs. There are local land survey offices listed in the yellow pages.
• To find out your zoning, check out the District's online mapping.
• To find out about permitted uses, required setbacks, and building heights, check out the District's Zoning Bylaw[PDF, 2.7MB].
• To make an application for a subdivision, rezoning, or development permit, check out the District's application package.
• To have a new stop sign or traffic light installed you need to contact the Engineering Department either by phone, in person or by letter. These requests are researched by our Traffic Technologist and Municipal Engineer for their recommendations and implementation.
• To locate your service connection - water, sanitary or storm you need to contact the Engineering Department either by phone, in person or by letter. If you are unable to locate the connection, you may call the Operations Centre for assistance.
• To turn your water off: most homes have a main water shut off which is located where the water connection enters the house, usually in the basement or crawlspace. You can shut off the water supply to the house by closing this faucet handle. If there is a leak or break which requires the water to be shut off at the property line, a water shut-off key can be borrowed from the Operations Centre.
• If you still have Building or Construction questions please visit our Building Department FAQs page.

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Careers & Volunteering

Here you will find out how to apply for jobs and follow up on your application, also how to get involved as a volunteer.

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Chipping Program & Burning

In partnership with the District of Maple Ridge, the Ridge Meadows Recycling Society coordinates the Brush Chipping Program. No pre-registration is necessary. There is no specific day or time for pickup - for more information go to www.rmrecycling.org, visit "Chipping Program" or phone 604-463-5545.

Backyard burning is limited to "Open Areas", please read the regulations carefully and consider the Brush Chipping Program before burning.

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Garbage, Recycling & Composting

The District of Maple Ridge has an extensive recycling program which is operated by the Ridge Meadows Recycling Society. To arrange for collection, call Ridge Meadows Recycling at 604-463-5545; advise them you are a new resident and they will deliver your blue recycling box and colour-coded bags curbside at your address.

Maple Ridge residents are responsible for their own waste removal. Acceptable garbage may be taken to the transfer station or alternatively a listing of the private collectors can be found in the Yellow Pages under Garbage. Unlimited yard and garden trimmings can be dropped off at the transfer station.

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Licences, Permits & Tickets

• To dispute a Municipal Ticket Information (MTI) ticket visit Bylaw Enforcement. Tickets can be paid online.
• To obtain a Marriage Licence contact Service BC at 22470 Dewdney Trunk Road, Maple Ridge, BC.
  Tel: 604-466-7470.

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Roadside Mowing

Mowing is done along roadsides and right-of-ways for safety purposes on defined routes. The District is not budgeted to mow grass, therefore roadside cutting and brushing of vegetation is done for safety, not aesthetics.

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Snow Removal

The District of Maple Ridge provides for a level of snow removal service within financial, personnel, equipment, and other resource availability, for the improvement of vehicle mobility during winter conditions.

Learn more about how this plan works and some of the ways you can help crews when they are out there clearing the roads. See information on preparations before the snow starts falling.

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Sprinkling Regulations

Residential lawn sprinkling hours are restricted to 4:00 am to 9:00 am. That is when the least amount of water used on lawns will evaporate. These restrictions are in place from June 1 to September 30.

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Streetlights & Traffic Lights

Report any streetlight issues to the District of Maple Ridge Operations Centre for both metal and wooden pole street lights. When reporting an issue, please be prepared to provide information including the closest address or intersection, the condition of the streetlight and whether or not it is on a wooden or metal pole.

The traffic lights on Lougheed Highway are maintained by the Ministry of Transportation and Highways with the exception of the seven lights in the downtown core, from 223 Street and Lougheed Highway to 116 Avenue and Lougheed Highway, which are maintained by the District. Report any issues with traffic lights that are maintained by the District to the Operations Centre at 604-463-9581. Report any issues with traffic lights maintained by the Ministry of Transportation and Highways to 604-660-8300.

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