Scorecards List

More than 60 Scorecards enable you to see how we're progressing in relation to the City's Corporate Business Plan. These scorecards are a work in progress, and we will continue to enhance the content. Your feedback is requested and appreciated.

Focus Areas:

Community Relations

Citizen and Business Involvement in Sustainability Efforts

Scorecard: Provide work opportunities for people with developmental disabilities (PDF)

Grow Citizens’ Sense of Community

Scorecard: Aquatics volunteers (PDF)
Scorecard: Community volunteers (PDF)
Scorecard: Parks, Recreation & Culture volunteers (PDF)
Scorecard: Promote community group independence (PDF)
Scorecard: Support firefighters’ charities (PDF)

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Economic Development

Support Existing Local Business

Scorecard: Business licence renewals (PDF)

New Investment and Employment Opportunities

Scorecard: Attract film productions (PDF)

Diversify the Tax Base

Scorecard: Increase commercial tax base (PDF)
Scorecard: Residential tax assessment base (PDF)

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Reduce Energy Consumption & Greenhouse Gas (GHG) Emissions

Scorecard: Community charging station usage and greenhouse gas emission reduction (PDF)
Scorecard: Community GHG emissions (PDF)
Scorecard: Corporate GHG emissions (PDF)
Scorecard: Fire Hall No. 1 energy consumption & GHG emissions (PDF)
Scorecard: Leisure Centre energy consumption and GHG emissions (PDF)
Scorecard: Municipal facility electricity use (PDF)
Scorecard: Vehicle fleet efficiency (PDF)

Stewardship of Natural Resources

Scorecard: Protect environmentally sensitive areas (PDF)

Zero Waste

Scorecard: Encourage residents and business owners to reduce, reuse and recycle (PDF)

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Financial Management

Provide High Quality Municipal Services

Scorecard: Best practices in infrastructure management (PDF)
Scorecard: Capital works program (PDF)

Key Indicators – Revenues

Scorecard: Building permit revenue (PDF)
Scorecard: Business licence revenue (PDF)
Scorecard: Dog licence revenue (PDF)
Scorecard: Gravel sales revenue (PDF)
Scorecard: Property tax revenue (PDF)

Key Indicators – Costs

Scorecard: Fire (PDF)
Scorecard: GVRD sewer (PDF)
Scorecard: GVRD water (PDF)
Scorecard: Library (PDF)
Scorecard: Police (PDF)

Financial Indicators

Scorecard: Debt per capita (PDF)
Scorecard: Debt servicing ratio (PDF)
Scorecard: Net financial position (PDF)

Reduce Reliance on Property Taxes

Scorecard: Maximize return on investment (PDF)

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Scorecard: Acknowledgement of claims (PDF)
Scorecard: Citizen satisfaction (PDF)
Scorecard: Efficiencies in payment processing (PDF)
Scorecard: Switchboard call volume (PDF)
Scorecard: Website visits (PDF)

Inter-Governmental Relations and Partnerships
Partnerships and Networks with Public Agencies
Scorecard: Community social services network representation (PDF)
Scorecard: Support the community social service network (PDF)

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Safe and Livable Community

Emergency Planning

Scorecard: Emergency Operations Centre/Emergency Support Services activations and training (PDF)
Scorecard:Emergency Program public engagement and education opportunities (PDF)

Water and Sewer

Scorecard: Maintain a dependable sewage system (PDF)
Scorecard: Provide high quality drinking water (PDF)

Fire Department

Scorecard: Elementary students attending fire safety education sessions(PDF)
Scorecard: Fire inspections of multi-family residential structures (PDF)
Scorecard: Reduce fire incidents (PDF)
Scorecard: Reduce response time in the urban response zone (PDF)

Emerging Social Issues

Scorecard: Concluded bylaw calls for service (PDF)
Scorecard: Population served by authorized police strength (PDF)
Scorecard: Property crime offences (PDF)
Scorecard: Violent crime offences (PDF)
Scorecard: Weighted clearance rates - violent crime offences (PDF)

Community Development

Scorecard: Healthy neighbourhood development (PDF)

Recreational, Educational and Social Activities
Scorecard: Adults with very good/good fitness levels (PDF)
Scorecard: Children who regularly meet daily physical activity guidelines (PDF)
Scorecard: Citizens who use Parks & Leisure Services (PDF)
Scorecard: Citizens who are satisfied with Parks & Leisure Services (PDF)
Scorecard: Low income citizens accessing recreation services (PDF)

Provide High quality municipal services

Scorecard: Process commercial & multi-residential permits efficiently & effectively (PDF)

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Smart Managed Growth

Growth Based on Sustainability Principles and Master Plans

Scorecard: Provide new park areas (PDF)
Scorecard: Town Centre density (PDF)

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Safe, Efficient Transportation Network

Scorecard: Improve traffic safety
Scorecard: Provide safe, serviceable roads

Promote Alternative Modes

Scorecard: Transportation to work (PDF)

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